3rd Party Collections Specialist – Telco
Job Description:
- Contact consumers regarding past-due accounts on behalf of clients
- Negotiate repayment plans and resolve outstanding balances
- Handle high-volume inbound and outbound calls professionally
- Investigate and resolve account disputes
- Analyze account histories to determine appropriate collection strategies
- Maintain accurate and compliant account documentation
- Work the specified Monday–Friday schedule
Requirements:
- Minimum 2 years of 3rd-party collections experience
- Telco, Financial Services, Commercial, and/or Multi-Housing experience is a plus
- Strong communication and negotiation skills
- Detail-oriented with a problem-solving mindset
- Ability to manage multiple accounts effectively
- Bilingual Spanish skills are a plus
- Successful background check and drug screening required
- Jacksonville, FL location indicated
Benefits:
- Monthly bonus opportunities
- Paid training program
- Comprehensive benefits package
- Paid time off
- 401(k) with company match
- Employee referral program
- Tuition reimbursement
- Remote work
- Supportive, growth-focused work environment
- Opportunities for advancement and career growth
- Performance-driven rewards and recognition
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