Abeka Customer Experience (Full Time/Remote)

Dedicated to Excellence, Committed to ServiceAbeka Customer Experience (Full Time/Remote)The Customer Experience Agent ensures Abeka's customers have the Best Educational Experience in the World. As a member of the primary contact team for customers interested in Abeka products and services, the Agent places orders, responds to inquiries, and manages complaints.Available in these states:AL, FL, GA, ID, IN, IA, LA, MS, NC, OH, OK, PA, TN, TX, VA, WI and WV.Pay is $15.53/hr., Required hours are Monday-Friday 8-5 pm CST (with 1 hour for lunch) 40 hrs./wk.Communicate with CustomersRespond to incoming calls, chats, and emails.Provide sufficient answers and solutions to all customer questions.Handle customer complaints and concerns respectfully and professionally.Redirect customers to other departments and teams when appropriate.Resolve Customer IssuesTake complete ownership of any customer concern you encounter.Acknowledge issues, empathize with the customer, and work to quickly and effectively resolve problems on the first contact.Increase Job KnowledgeKnow and understand all policies, procedures, and process of the Customer Service department.Participate in refresher training and new skills training; always seeking knowledge and new ways to improve the customer experience.Recommend ImprovementsUtilize customer feedback and work experience to suggest improvements to the procedures and processes of Customer Service.FLSA Status - Scanning (Non-exempt)EducationRequired Education:HS Preferred Education:College DegreeWork ExperienceRequired Experience:1years in customer service Preferred Experience:3years in customer servicePhysical Requirements and SkillsCommunication, Deadline Management, Detail-Oriented, Learning Quickly, Multitasking, Operating Office Equipment, Prioritization, Quick Thinking, Social Media Platform, Working Independently. Experience: 1 year required