Academic Program Specialist
Job Description:
- Coordinate operational tasks involved in the day-to-day administration of major academic programs
- Respond to Tier I/Tier II Academic Operations questions through CRM, telephone, email, chat, and walk-in channels
- Refer inquiries to appropriate team members or departments via CRM and phone
- Work with the Service Center
- Reconstruct records
- Assess Bowie University undergraduate and graduate records to ensure UMGC coursework appears on Bowie transcripts
- Handle sensitive and confidential information
- Scan, screen, and data-enter official transcripts and other academic documents
- Scan incoming documents into the Document Management System and update student records in the SIS
- Perform manual data entry for test scores, professional certifications, international evaluation credits, and military credits
- Support management with special projects, memo creation, spreadsheets, tracking systems, and data cleanup
- Locate archived files/documents for stateside, Asia, and Europe and scan them into the DMS
- Open, sort, and process incoming mail and deliver it to the appropriate party or team
- Research and respond to internal and external customer inquiries via phone, email, CRM cases, chat, and other established communication channels
- Provide course descriptions to representatives from colleges and universities
- Perform other duties as assigned to support the University's mission
Requirements:
- Bachelor's degree
- One year experience in administrative staff work
- General knowledge of business English, spelling, and grammar
- Knowledge of and skill in word processing, database, and spreadsheet software
- Skill in performing basic mathematical computations
- Ability to present statistical material in table, chart, or graph form
- Ability to plan, organize, and prioritize multiple tasks and assignments
- Ability to handle confidential and sensitive matters with tact and discretion
- Ability to communicate effectively orally and in writing
- Ability to understand and follow oral and written instructions
- Ability to establish and maintain effective working relationships
- Ability to operate computers and other office equipment
- Ability to train, supervise, and evaluate personnel
- Cover letter and resume required
Benefits:
- 14 days of paid vacation
- 15 days of sick leave
- 3 personal days
- 16 paid holidays (17 during general election years)
- Health care, medical with vision, dental, and prescription plans for individuals and families
- Subsidized State of Maryland medical and prescription benefits for eligible Contingent II employees working an average of 30 or more hours per week
- Health-plan purchase stipend for eligible Contingent II employees working an average of 20–29 hours per week
- Term Life Insurance
- Accidental Death and Dismemberment Insurance
- Long-Term Disability Insurance
- Retirement stipend equal to 7.25 percent of base salary
- Eligibility to contribute to a supplemental retirement account (SRA)
- Supplemental retirement plans including 401(k), 403(b), 457(b), and Roth options
- Tuition Remission at UMGC or University of Maryland College Park
- Spouses and dependent children eligible for undergraduate tuition remission after two years of service