Account Development Specialist – Laboratory Research and Safety Sales
Job Description:
- Manage and grow a defined portfolio of low-frequency customer accounts
- Independently manage and develop an assigned portion of the territory
- Drive customer engagement, account growth, and incremental revenue
- Partner with Inside Sales Representatives to support shared territory growth
- Coordinate account development activities and drive expansion across aligned accounts
- Prospect and engage customers via phone, email, videoconferencing, and other virtual tools
- Identify account expansion and cross-selling opportunities using customer profiles, purchase history, and business needs
- Maintain accurate customer activity, opportunity, and next-step documentation in CRM
- Guide customers toward digital self-service tools and online purchasing
- Transition reactivated or high-potential accounts to Inside Sales Representatives for ongoing management
- Participate in coaching sessions and training
Requirements:
- Bachelor’s degree required; no prior experience required
- Preferred fields of study: Sciences, Biology, Chemistry, or related field
- Prior sales, lab experience, or business development experience is an asset
- Strong communication, prospecting, and virtual selling skills
- Proficiency in Salesforce (or similar CRM) and Microsoft Office Suite
- Ability to deliver excellent customer service
- Strong organizational, prioritization, and time management skills
- Collaborative team player with a customer-first mindset
- Demonstrated aptitude for learning technical and scientific concepts
- Ability to work both independently and collaboratively in a team environment
- Travel occasionally for customer meetings and training (10–20%)
- Demonstrates the Thermo Fisher values (The Four I’s): Integrity, Intensity, Innovation, and Involvement
Benefits:
- Fully remote work arrangement
- Standard Monday–Friday work schedule
- Regular coaching sessions and training
- Opportunity to strengthen prospecting, virtual selling, and account development skills
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