Account Executive, SMB Existing Business
Join Shopify's SMB Cross Sell team as an Account Executive, driving business opportunities within our existing merchant base. Collaborate with entrepreneurs to expand their e-commerce and brick-and-mortar strategies. This role is for sales professionals passionate about empowering small businesses to grow and succeed. You'll source sales opportunities within a set book of business, navigate complex sales cycles, and influence Shopify's broader Revenue organization. Transform merchant businesses through strategic partnerships while advancing your career in a dynamic, supportive environment. Key Responsibilities: • Engage with merchants to tailor Shopify’s solutions to their unique business goals. • Develop strategic plans to identify and target potential customers in the SMB segment. • Lead high-volume outreach through calls, emails, and social media to qualify leads. • Manage comprehensive sales cycles from contact to contract, maintaining a robust pipeline. • Collaborate with cross-functional teams to enhance client outcomes. • Stay informed on product features and market trends to provide optimal merchant advice. • Proactively build your sales pipeline, demonstrating strategic forecasting.
Qualifications: • Proficiency in English, with native or bilingual proficiency in one other European language • Proven experience in closing sales roles with a track record in the SMB segment. • Consultative mindset with a passion for acquiring new business. • Ability to navigate complex sales cycles and engage with multiple stakeholders. • Experience with CRM tools and familiarity with sales engagement platforms. • Strong communication skills and ability to build trusting relationships. • Self-motivated, results-driven, and comfortable with outbound prospecting.
What we’re looking for in salespeople: • Builder mindset: You don’t just follow a playbook—you improve it. You test, iterate, document, and scale what works. • Closing discipline: You’ve owned outcomes and can run a process forward with urgency and rigor (closing experience required for AE roles). • Outbound excellence: You proactively create a pipeline through high-intent outreach across channels (calls, email, social, events, partners). • Technical sales craft: You run structured discovery, quantify impact, build mutual plans, and maintain strong CRM hygiene/forecasting. • Execution intensity: You bring pace, resilience, competitiveness, and the ability to take a hit and keep going. • High agency: You default to action, take ownership, and don’t wait to be told. • Thrive in ambiguity + change: You stay effective when priorities shift, products evolve, and you’re building while selling.
AI Fluency: Demonstrable experience of leveraging AI tools to supplement your sales process
How we work Shopify rewards builders with high agency. You’ll have real autonomy, high standards, and a fast pace. We iterate, we challenge each other, and we expect you to take ownership of outcomes—not wait for perfect conditions. If you want comfort and certainty, this won’t fit. If you want responsibility and growth, it will.
Proven closing sales experience in SMB segment; native or bilingual proficiency in English and one other European language; CRM and sales engagement platform experience; AI fluency; strong communication and consultative skills.
Key Responsibilities
- engaging with merchants
- developing strategic plans
- managing sales cycles
Skills & Tools
CRM
Job Details
- Category: Sales
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Ireland or United Kingdom
- Languages: English
About Shopify
A commerce platform that empowers small businesses to grow and succeed. — Industry: Information Technology