Account Manager

Account Manager – Remote (Greater Boston Area) Grow and deepen relationships with customers in one of the world’s most concentrated life sciences hubs. This remote role is based in the Greater Boston area and pays a $140k-$160k base plus a 20% bonus target. You’ll help scientists accelerate drug discovery by making sure our customers get the most out of eMolecules. eMolecules is hiring an Account Manager to own and grow a portfolio of customer accounts across pharma, biotech, and academia. If you’re a relationship builder who loves understanding a customer’s science and business goals, and who can speak the language of both researchers and procurement teams, we’d love to meet you. What You’ll Do Own and grow your accounts Serve as the primary point of contact for your assigned accounts, driving order growth and hitting defined growth targets for each one Find upsell and cross-sell opportunities and expand product adoption across customer organizations Build stakeholder maps for your accounts, with the aim of developing them into enterprise relationships Be a trusted advisor Build strong relationships with scientific and procurement stakeholders at every level, up to the executive suite Run regular business reviews and site visits, on your own or alongside our commercial team, on a monthly, quarterly, or semi-annual cadence depending on the account Guide new customers through onboarding and make sure our solutions are delivered on time and in line with their goals Win as a team Work with our commercial sales team and scientific consultants to drive new business in a team-selling environment Respond quickly to inbound quote requests and help prepare RFPs and tenders Support Sales Enablement campaigns and events that generate leads You’ll also track bookings and revenue against your goals, keep sharp on competitors, and partner with operations, support, and finance teams to resolve order and service issues and keep things running smoothly for your customers. What You Bring A degree in chemistry or a related science field 3+ years in a customer-facing role in the science industry, or an equivalent combination of education and experience Experience with CRM systems such as Salesforce, NetSuite, or HubSpot, plus strong Excel and PowerPoint skills Excellent listening, negotiation, and presentation skills, with the ability to influence stakeholders at all levels The ability to juggle multiple accounts and projects with sharp attention to detail An entrepreneurial, customer-focused mindset Preferred: knowledge of ERP software (NetSuite a plus) and familiarity with systems our customers use Location and Travel This is a remote role. The ideal candidate is based in the Greater Boston area for easy access to Boston Logan International Airport and to customers across the Boston–Cambridge life sciences corridor. Expect travel up to 20% for customer visits, industry events, and company meetings. Compensation and Benefits $140k-$160k base salary, based on experience, plus a 20% annual bonus target 401(k) with a 4% company match 15 days of PTO, 40 hours of sick time, 10 paid holidays, and 2 floating holidays Medical (including an HSA plan with a company contribution), dental, and vision coverage starting the first of the month after hire Company-paid life insurance, long-term disability, and Employee Assistance Program FSAs, voluntary insurance options, and employee discounts Why eMolecules You’ll have remote flexibility, a portfolio of high-impact customer relationships, and the chance to help scientists around the world accelerate drug discovery.

About Us

Founded in 2005, eMolecules is the industry’s leading digital chemical search engine and a one-stop shop for compound procurement and management. With offices across North America and Europe, we connect chemists to the world’s largest readily available chemical space, helping R&D teams work faster and more efficiently. 📩 Ready to help our customers do their best science? Apply today. We are an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applications from all qualified candidates.