Account Manager (U.S.)
beehiiv is the all-in-one newsletter and creator platform powering the next generation of media companies and independent voices. We help creators and businesses launch, grow, and monetize newsletters—now serving tens of thousands of publishers and reaching hundreds of millions of readers monthly. With $30M+ ARR, 100% YoY growth, and a newly expanded product suite (ad network, website builder, paid tiers), we’re entering our next phase of hypergrowth.
We’re seeking an Account Manager to own the commercial relationship with our existing customer base. You’ll lead expansions, upgrades, renewals and pricing, and you’ll be the kind of autonomous, hungry and creative operator who uncovers new ways to grow with our customers and uses AI and automation to build smarter processes along the way.
Candidates must be based in the U.S. and open to time zones.
Ideally, you'll have:
- 1–3+ years in account management or sales at a high-growth B2B SaaS company, owning a book of business and its revenue number
- Proven track record growing revenue within an existing customer base
- A high degree of comfort working with existing customers on product use, renewals and pricing
- Strong commercial judgment: you can weigh a customer’s history, risk and strategic value against business goals and make the call
- A self-starter mentality, eager to uncover new growth opportunities
- Hands-on experience building with AI tools (e.g., Claude, ChatGPT, automation platforms) to streamline your own work, such as custom workflows, agents, dashboards or reporting
Key attributes:
- Commercial acumen that aligns broader business goals with a customer-first mindset.
- Comfortable working autonomously in ambiguous, fast-paced environments.
- Obsessed with customer outcomes and accelerating company growth.
- Clear and concise communicator (verbally and in written form) and can develop cohesive, data-driven narratives verbally and in writing.
- Rigorous attention to detail
- Creator economy or SaaS experience is a plus.
What you'll be responsible for:
- Expansions and Upgrades: Move Enterprise and non-Enterprise customers to the right plan as they grow, and run proactive expansion against a quarterly revenue target.
- Renewals: Lead the renewal cycle with customers on annual plans in partnership with Customer Success
- Revenue Recovery: Lead initiatives and customer communications to handle delinquent churn and win back churned customers
- Custom Pricing & Packages: Put together custom quotes for customers as needed
- Understanding Customer Needs: Partner closely with customers to understand their needs to drive growth and upgrades, and prevent churn.
- Getting Creative: There are countless commercial opportunities within our existing customer base; the right Account Manager will find them!
- Building with AI: Own, build and test AI-powered workflows and automations for the AM function, and share what you’re building, and its impact on business goals, with leadership and the team.
Why this role might be for you:
- You're a strategic operator with hands-on executional chops.
- You're comfortable working in ambiguous, fast-paced environments.
- You're obsessed with customer outcomes and accelerating company growth.
- You're a clear, concise communicator and can develop cohesive, data-driven narratives verbally and in writing.
Why this role might not be for you:
- Not a traditional 9-to-5 position
- Need to manage multiple priorities and stakeholders
- Not comfortable with rapid iteration and frequent context switching
- High expectations for both speed and quality
- Must navigate complex organizational dynamics
Why beehiiv? Our values aren't a poster on the wall — they're the bar. It’s how we operate, publicly and privately, and what we should return to when making decisions. That’s how we keep our team's momentum. That’s how we hire and keep A players.
beehiiv’s values
- There's no room for B players ⭐: the best makes everyone better.
- Maniacal sense of urgency ⚡: speed is our superpower.
- Say what you think with positive intent 💬: disagree openly and give hard feedback directly, with the intent to help someone improve.
- User-obsessed 🐝: every decision starts with one question: how does this add value for the user?
- Ego comes second, winning comes first 🏆: we're here to create the best outcome; the team comes before the individual.
We'll take care of you:
- Competitive salary
- Stock options
- Health, dental, and vision insurance
- 401(k) employer match
- Unlimited PTO (mandatory 10 days per year minimum)
- Annual in-person team offsite
- Unlimited book budget
- Monthly Wellness Days (every third Friday of the month)
1-3+ years account management or sales at B2B SaaS; proven revenue growth; commercial judgment; self-starter; experience with AI tools like Claude or ChatGPT; based in U.S. and open to time zones.
Key Responsibilities
- managing expansions
- leading renewals
- building AI workflows
Skills & Tools
Claude, ChatGPT
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 70,000 – 90,000 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About beehiiv
An all-in-one newsletter and creator platform helping businesses launch, grow, and monetize newsletters. — Industry: Information Technology