Administrative Coordinator, Associate
About The Company Optum is a global organization dedicated to improving health outcomes by leveraging technology to deliver high-quality care. We assist millions of people in living healthier lives by connecting them with essential care services, pharmacy benefits, data, and resources. Our culture is built on inclusion, collaboration, and continuous career development, offering talented professionals an environment where they can thrive. As part of UnitedHealth Group, we are committed to innovation and excellence, striving to make a meaningful impact on the communities we serve by advancing health optimization on a global scale. About The Role This full-time remote position offers flexibility to work from various locations including District of Columbia, Washington D.C., Maryland, and Virginia. You will be a vital member of our clinical support team, responsible for ensuring customer satisfaction through informative, productive, and positive interactions with members and providers. Your role involves live outreach to educate members about program benefits and services, managing member cases, and supporting care coordination efforts. The position requires availability during normal business hours from 8:00 am to 5:00 pm EST, with occasional overtime as needed. Training is provided virtually over three weeks.
Qualifications
High School Diploma, GED, or equivalent work experience Valid driver's license Minimum age of 18 years At least 1 year of customer service experience analyzing and resolving customer issues Minimum 1 year experience in a telephonic customer service role, such as a call center Proficiency in Microsoft Word and Excel, including document and spreadsheet management Ability to travel up to 25% domestically Ability to work full-time with flexibility during business hours and occasional overtime Preferred: Call center experience Preferred: Knowledge of ICD-9 and CPT codes Preferred: Clerical or administrative support background Preferred: Experience in a metric-driven work environment Preferred: Experience with Medicare and/or Medicaid services Preferred: Experience within the healthcare industry and health insurance Telecommuting requirements: Residence within specified geographic areas, secure workspace, and high-speed internet connection Strong independent work capability and time management skills Ability to multitask, including typing and navigating multiple screens simultaneously
Responsibilities
Manage member intake and admission/discharge information post-notification Collaborate with hospitals, clinics, facilities, and clinical teams to handle service requests from members and providers Oversee the referral process including intake, notification, census roles, and prior authorizations Provide appropriate triage and care coordination notifications for non-clinical assessment and interventions Address and resolve inquiries from members and providers in a high-volume customer service environment Maintain efficiency, productivity, and thoroughness in all member interactions over the phone Participate in performance recognition programs and pursue development opportunities within the organization Adhere to UnitedHealth Group’s Telecommuter Policy and maintain confidentiality of sensitive information
Benefits
Comprehensive benefits package including health, dental, and vision coverage Incentive and recognition programs Equity stock purchase plan 401(k) retirement savings plan with company contributions Three weeks of paid virtual training Opportunities for career growth and development Flexible remote work arrangement Equal Opportunity UnitedHealth Group is an Equal Employment Opportunity employer. We provide equal consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by applicable local, state, or federal laws, rules, or regulations. We are committed to creating an inclusive environment that values diversity and promotes equity. UnitedHealth Group is a drug-free workplace, and candidates must pass a drug test prior to employment.