Air Freight Coordinator
OVERVIEW
We are recruiting on behalf of our client for an Air Freight Coordinator. Our client is a US-based freight forwarder seeking an experienced air freight professional to manage their import and export operations end-to-end. This is a fully remote position supporting US customers and logistics partners, requiring alignment with US Eastern Standard Time (EST) business hours. The successful candidate will take ownership of air freight shipments from booking through final delivery, handling all documentation, filings, and operational coordination independently. This role suits a detail-oriented freight professional with solid hands-on experience in air freight operations who is comfortable working directly with customers, airlines, and international agents.
KEY RESPONSIBILITIES
- Manage US air freight imports and exports across the full shipment lifecycle, from booking through final delivery
- Obtain quotes and arrange bookings directly with airlines, and prepare and issue Master and House Air Waybills (MAWB/HAWB)
- Handle US import, export, and TSA-related filings in accordance with applicable regulations
- Coordinate customs clearance, cargo releases, collections, and deliveries with relevant parties
- Manage dangerous goods and lithium battery shipments in compliance with IATA DGR regulations
- Track active shipments, resolve delays, and manage operational exceptions in a timely manner
- Communicate directly with US customers, airlines, overseas agents, and logistics partners, and process shipment invoicing through the company's TMS
REQUIREMENTS
- Matric (Grade 12) as a minimum; a National Diploma or relevant NQF Level 6 qualification in Logistics, Supply Chain, or a related field is advantageous
- Minimum 2 years of hands-on air freight operations experience at a freight forwarder or IATA-accredited agent
- Solid working knowledge of air freight documentation, including AWBs, and familiarity with US air shipping processes and regulations
- Demonstrated experience with chargeable weight calculations, ULD rules, airline rates, and standard carrier procedures
- Experience working within a freight forwarding or Transportation Management System (TMS)
- Comfortable communicating professionally and directly with international customers and logistics partners in a remote environment
PREFERRED EXPERIENCE
- Prior experience handling US air freight imports and exports specifically
- IATA Dangerous Goods Regulations (DGR) certification, with experience managing dangerous goods and lithium battery shipments
- Experience quoting air freight shipments and negotiating rates with airlines
- Familiarity with US customs and TSA filing requirements
KEY COMPETENCIES
- Strong communication skills
- High attention to detail
- Strong organizational skills
- Ability to work independently
- Professionalism and reliability
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