AMI Systems Specialist
Job Title: AMI Systems Specialist.Location: Chapel Hill, NC (Remote).Employment Type: Contract. About the Opportunity:ZipStaff is hiring a senior AMI Systems Specialist to take a lead technical role in application support for Advanced Metering Infrastructure (AMI) systems at a major energy utility, including the Meter Data Management System (MDMS) and Head End System (HES). This is a 100% remote, 12-month contract starting November 30, 2026, and includes on-call support on a rotating basis. It suits a hands-on production support lead with a prevent-and-predict mindset. What You'll Do:Own day-to-day operation of the MDMS and the applications integrated with it, including rotating on-call support. Analyze MDMS issues, trace data flows and perform log analysis to resolve production problems quickly. Build automation for alerts and monitoring, and identify the tools and reports the AMI Run team needs to monitor and troubleshoot production. Lead incident triage, remediation and root cause analysis, and recommend preventive actions, including HPI. Work production issues in an agile framework with quick turnaround, owning resolution and collaborating with vendors and ecosystem partners. Partner with key vendors and business partners on release notes, scheduled upgrades and enhancements, and contribute to production release planning. Trend process data to develop insights, and drive continuous improvement and holistic monitoring processes. Provide status updates and report critical issues, and engage vendors and sponsors in weekly status meetings. Work independently while guiding other employees and contractors. Required Qualifications:8+ years of IT experience, with a lead technical role in production application support. Hands-on experience supporting AMI systems such as MDMS and HES. Solid experience in IT architecture, infrastructure and cloud development, software architecture design, business analysis and DevOps. Proven skills in incident triage, log analysis, data-flow tracing and root cause analysis. Experience building automation for alerting and monitoring. Strong project management, product management and communication skills. Availability for rotating on-call support. Preferred Qualifications:Experience in the utility or energy sector. Experience working with AMI vendors on releases, upgrades and enhancements. Background in IT process improvement and Human Performance Improvement (HPI) practices. Experience mentoring or upskilling technical teams. Benefits:Health Insurance. Dental Insurance. Vision Insurance. 401(k) + 401(k) matching. Paid time off. Referral Program. About ZipStaff:ZipStaff connects skilled technology professionals with leading organizations across the United States, matching top talent with impactful contract and full-time opportunities. To apply, submit your resume through this posting. Qualified candidates will be contacted by a ZipStaff recruiter.