Apple Device Specialist (Mac, iPhone & Apple Ecosystem Expert)
Category: IT Services Location: As anApple Device Specialist, you will beresponsible for providing expert-level support, configuration, and managementof Apple products includingMacs, iPhones, iPads, and associatedAppleservicessuch asiCloud, Apple Business Manager, and device enrollmentplatforms. In addition to top-tier technical support, your role willemphasizedevice hardening, mobile security, and endpoint protection—ensuringall Apple devices are securely deployed, properly managed, and compliant withcybersecurity best practices in a business environment.
- Provide Tier 2/3 support for macOS and iOS devices (MacBook, iPhone, iPad).
- Enforce and maintain Apple device security best practices including encryption, secure boot, FileVault, Gatekeeper, etc.
- Implement and manage MDM solutions (Jamf, Intune, Mosyle, Kandji) for secure deployment and lifecycle management.
- Manage and secure Apple Business Manager, Volume Purchase Program, and Automated Device Enrollment.
- Administer Apple ID, iCloud, and App Store configurations securely in business environments.
- Apply cybersecurity policies for Apple endpoints including antivirus, firewalls, VPNs, secure network profiles, and patching.
- Monitor and respond to device compliance violations, unauthorized apps, or risky configurations.
- Support security audits and ensure devices meet CIS benchmarks and industry compliance standards (ISO27001, NIST, etc.).
- Collaborate with cross-functional teams to ensure secure integration with Windows AD, Exchange/O365, VPN, and cloud services.
- Provide documentation and training for end-userson secure Apple usage.
Requirements
- 1+ years hands-on experience supporting Apple devices in a corporate or MSP setting.
- Strong knowledge of macOS, iOS, iPadOS, and the Apple ecosystem.
- Deep understanding of endpoint security for Apple devices.
- Experience with MDM, Apple Business Manager, and secure deployment frameworks.
- Working knowledge of cybersecurity tools such as antivirus, vulnerability scanning, disk encryption, and network firewalls.
- Apple Certifications (ACSP, ACTC, Jamf 200/300, or equivalent) are highly desirable.
- Bonus: Experience with SSO, Intune Conditional Access, and integration with Microsoft 365 security tools.
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