Application Support
Overview:
The leading bank in the European Union and a leading international player is seeking an Application Support that will be integrated into the Application Production Support team and will be responsible for ensuring the stability, availability and performance of critical business applications in production environments. The role requires strong technical expertise in application support, incident management, troubleshooting, monitoring, deployment processes and platform observability. The consultant will collaborate closely with Development, Infrastructure and external service providers to guarantee service continuity, optimize platform performance and implement long-term solutions aligned with ITIL and DevOps best practices.
What will you do?
- Monitor and maintain production applications, ensuring high availability and optimal performance
- Participate in incident management activities, including Situation Rooms, RCA analysis and problem resolution initiatives
- Ensure implementation and compliance with ITIL governance standards and SLA commitments
- Execute deployments, releases and change requests following established ITIL and DevOps processes
- Proactively identify, analyze and resolve technical issues impacting business operations
- Participate in on-call rotations and support critical applications in 24/7 production environments
- Serve as a point of contact for Development teams, troubleshooting issues and coordinating corrective actions
- Collaborate with Scrum teams to design, deploy and improve application platforms
- Implement upgrades, patches and new functionalities while minimizing user impact
- Maintain technical documentation, operational procedures and troubleshooting guides
- Promote knowledge sharing and best practices across global support teams
- Implement and optimize monitoring and observability solutions within production platforms
- Promote observability practices to enable early detection and resolution of application issues
What are we looking for?
- More than 6 years of experience in Application Support and Production Services environments
- Strong knowledge of production support processes, monitoring, observability and incident management
- Experience working with ITIL and DevOps methodologies
- Availability to participate in on-call support rotations
- Experience supporting critical business applications in enterprise environments
- Strong focus on service quality, stability, performance and continuous improvement
- Experience with Java Application Servers (RedHat JBoss EAP) and Java troubleshooting, including heap and thread dump analysis and performance optimization
- Experience with OpenShift, Kubernetes and Cloud Platforms, API Gateway Integration (Axway, Apigee), RHEL Linux Operating Systems, Dynatrace Monitoring and Observability Tools Grafana, Prometheus, Jaeger and ELK Stack
- Experience with CI/CD Platforms: GitLab, Jenkins, ArgoCD and Nexus Sonatype
- Experience with Infrastructure Automation using Ansible and/or Terraform
- Experience with Relational Databases (Microsoft SQL Server and PostgreSQL)
- Experience with ITIL Processes, Incident Management and Change Management
- Fluent in English
What can you expect from us?
- A permanent job contract for a long term project;
- Tech equipment + SIM Card + personal smartphone;
- Health and Life Insurance;
- Social events and team buildings;
- The commitment of letting you grow with us, and be rewarded accordingly;
- A dynamic and young team that will be always there to support you;
- Training in the latest technologies;
- Coffee, fruits, snacks and a warm welcoming when you pass by the office.
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