Application Support (L2)
HITSS, the System Integrator of América Móvil Group, with more than 37 years of experience delivering digital solutions and IT services across 8 countries in Latin America and the United States, invites you to join its leading Information Technology team.
Position: Application Support (L2)
Location: Mexico
Work Modality: Remote
Employment Type: Full-time
Position Summary
The AS will be responsible for providing L2 support, performing Root Cause Analysis on technical problems on both lower tiers and production environments running both Windows and Linux servers. The AS will support program tasks related to support of Production applications and processing of insurance policies.
The AS will support our critical incident response team for production issues that involve SQL, Java, .NET and other technologies.
The AS will support ongoing operations that are more technically complex than those performed by our L1 support team.
Requirements
Experience troubleshooting apps developed on Java or C#
Intermediate SQL queries for table searching, working with stored procedures, etc. (MUST-HAVE)
3+ Years’ experience in system logs, splunk, dynatrace
Working experience with support ticket tools, ServiceNow / ITIL background a plus but not required, overall understanding of SLA concepts, prioritization.
Familiarity with VM software
Familiarity with cloud technology
Overall understanding of different protocols and technologies, able to troubleshoot web application issues related to them, perform validation of API interfaces, review related logs and monitor performance.
Advanced English communication skills (MUST-HAVE)
What We Offer
Professional development and continuous learning opportunities.
Participation in innovative technology.
Collaborative and multicultural work environment.
Experience troubleshooting Java or C# apps, intermediate SQL, 3+ years with system logs/Splunk/Dynatrace, strong troubleshooting of web/API issues, support ticket tools knowledge, and advanced English.
Key Responsibilities
- providing support
- performing analysis
- monitoring performance
Skills & Tools
Java, C#, SQL, Splunk, Dynatrace, ServiceNow, .NET, Windows, Linux, ITIL
Job Details
- Category: Information Technology
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Mexico
- Languages: English
About Hitss
A systems integrator providing digital solutions and IT services across Latin America and the United States. — Industry: Information Technology