Appointment Coordinator

Appointment Coordinator Overview

In this 100% remote program, you’ll receive both introductory and ongoing sales training designed to build a strong foundation in sales and customer service—skills that are valuable across many industries and career paths. In this role, you’ll gain hands-on experience managing high-volume outreach (200+ contacts per day), handling objections with confidence, turning prospects into customers, and closing sales. Just as importantly, you’ll develop strong communication skills and learn how to create a positive, professional experience for every customer. The goal of this program is to give you practical, real-world sales experience while building skills that can support long-term growth in sales, customer service, and many other business roles.

What are the Appointment Coordinator job duties?

• Answer incoming calls and handle customer inquiries promptly and professionally.
• Make outbound calls to follow up on leads, confirm sales appointments, and maintain customer engagement.
• Assist customers via phone, text, and email, and accurately record their information in our systems.
• Track and update customer information throughout the sales funnel to ensure accurate and effective management.
• Engage with prospects to turn them into satisfied, repeat customers.

What will you gain?

Workforce Experience: Build confidence and familiarity with a professional office environment. Transferable skills: Improve your communication, time management, sales, and organizational skills. Technical tools: Gain hands-on experience with platforms like Asana, Slack, Canva, and CRMs. Professional development: Learn from department leaders throughout your internship. Team culture exposure: Discover how strong values, collaboration, and clear processes drive success in the private sector. Resume-boosting experience: Add real administrative projects and tools to your resume.

What is the length of time required for the program?

The program requires a minimum of 90 days, but you can stay for up to 180 days depending on your availability and eligibility.

What is the schedule like?

You’ll work a 37-40 hour week, across 5 shifts that vary each week. Weekdays: Earliest shift: 7:45 AM - 4:15 PM (Pacific Time) Latest shift: 10:45 AM - 7:15 PM (Pacific Time) Saturdays: 8:45 AM - 5:15 PM (Pacific Time) Sundays: 8:45 AM - 5:15 PM (Pacific Time)

What are the requirements and what skills are needed?

• High School Diploma or equivalent is required.
• A quiet, dedicated workspace at home is essential.
• A reliable, high-speed internet connection is necessary for the role.
• Must be available to work evenings and weekends as needed.
• Must demonstrate punctuality and dependability in all tasks.
• Ability to quickly learn and navigate multiple software platforms (e.g., i360, Hatch, Five9, Slack).
• Strong verbal and written communication, with the ability to interact professionally with customers and team members.
• Exceptional attention to detail, particularly for data entry tasks.
• Ability to work efficiently and effectively under pressure in a fast-paced environment.

Are there any required physical abilities?

What is the work setting for this position?

100% remote

High school diploma, quiet home workspace, reliable high-speed internet, evening and weekend availability, strong communication, attention to detail, software adaptability, and ability to work under pressure.

Key Responsibilities

• answering calls
• making outbound calls
• tracking customer information

Skills & Tools

Asana, Slack, Canva, CRM, i360, Hatch, Five9

Job Details

• Category: Sales
• Seniority: No Prior Experience Required
• Commitment: Internship, Temporary
• Workplace: Remote — United States
• Languages: English

About Shugarman's Bath

A home improvement company specializing in bath remodeling services. — Industry: Construction