Appointment Coordinator
Who Is Athra Systems? Athra Systems/Crosstown Mental Health is a dynamic and forward-thinking organization dedicated to offering a wide array of behavioral health services and solutions. We pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive and contribute to our collective success. Our clinical practice provides specialized psychiatric care to patients in long-term acute care hospitals and rehabilitation centers through telehealth services. We are seeking a dedicated and detail-oriented Appointment Coordinator to join our team and facilitate seamless telehealth consultations for patients needing psychiatric support. Position Overview: - The Appointment Coordinator will play a critical role in scheduling psychiatric consultations between our providers and patients in long-term acute care hospitals or rehabilitation facilities. - This position requires excellent communication skills, strong organizational abilities, and a basic understanding of telehealth technology to ensure smooth coordination between our clinical team and the telehealth platform. Key Responsibilities: - Schedule Consultations: Answer calls from nursing staff to arrange psychiatric consults for patients in long-term acute care hospitals or rehabilitation centers. - Telehealth Setup: Ensure the provider and clinic are properly connected on the telehealth platform before each scheduled consultation. - Tech Support: Provide basic troubleshooting assistance for telehealth software to resolve any connectivity issues before or during consultations. - Maintain Scheduling Records: Accurately track and update patient appointments, ensuring proper documentation of all scheduled consultations. - Coordinate with Clinical Team: Work closely with providers, nurses, and other clinical staff to ensure timely and effective telehealth experiences for patients and healthcare professionals. - Communication: Promptly communicate any changes, updates, or technical issues to both the clinical team and patients. Qualifications: - Experience: Previous experience in scheduling, customer service, or administrative support in a healthcare setting is preferred. - Tech Skills: Basic computer proficiency and familiarity with telehealth platforms or video conferencing tools. Comfort with troubleshooting minor tech issues is a plus. - Communication: Strong verbal communication skills, with a professional and empathetic phone manner. - Organization: Excellent organizational skills, with a keen attention to detail and the ability to handle multiple tasks simultaneously. - Team-Oriented: Ability to work effectively in a collaborative healthcare setting. Technology Requirements: - Must have access to a personal computer and reliable Wi-Fi connection. Other: - Familiarity with medical or psychiatric terminology, or prior healthcare experience, is a plus. Benefits: - Competitive salary commensurate with experience. - Comprehensive benefits package including health and dental insurance for qualified candidates. - Retirement plan with employer contribution for qualified candidates. - Generous paid time off and holidays. - Supportive and collaborative work environment. Athra Systems/Crosstown Mental Health is an equal opportunity employer.