Avaya Engineer/Remote

Avaya Engineer Location-Remote Job Summary We are looking for an Avaya Engineer to manage, maintain, configure, and troubleshoot Avaya-based telephony and contact center solutions. The role involves supporting voice infrastructure, resolving technical issues, and ensuring high availability and performance of communication systems.

Key Responsibilities

Install, configure, maintain, and troubleshoot Avaya telephony and contact center systems. Manage Avaya Aura, Communication Manager, Session Manager, and related components. Configure and support SIP, VoIP, extensions, trunks, and call routing. Monitor voice infrastructure and troubleshoot call-quality and connectivity issues. Perform system upgrades, patches, backups, and configuration changes. Support Avaya Contact Center and related applications where applicable. Work with network and infrastructure teams to resolve voice and connectivity issues. Analyze system logs and perform root-cause analysis for incidents. Maintain technical documentation, configurations, and operational procedures. Participate in system deployments, migrations, and integration projects. Provide technical support and ensure timely resolution of production issues. Required Skills Bachelor’s degree in Computer Science, IT, Electronics, or a related field. Strong knowledge of Avaya Aura and Communication Manager. Hands-on experience with SIP, VoIP, RTP, TCP/IP, and telephony protocols. Experience with Avaya Session Manager and System Manager. Good troubleshooting and analytical skills. Familiarity with Linux/Unix environments and basic networking concepts. Experience with incident, change, and problem management processes.