Bilingual (English & French) Customer Support Consultant – Hospitality Sector, Remote Morocco – Entry Level, Contract – Join brighthush for a Dynamic, Global Support Experience

About brighthush

brighthush is a leading Support‑as‑a‑Service provider that empowers technology companies worldwide with secure, scalable, and customer‑centric support solutions. With a global footprint spanning North America, Europe, and Africa, we are committed to delivering exceptional service experiences that drive customer loyalty and business growth. Our mission is to transform support into a strategic advantage, leveraging cutting‑edge technology, data analytics, and a culture of continuous improvement.

Why brighthush?

At brighthush, we believe that great support starts with great people. We invest heavily in our teams, offering:

• Professional Growth: Structured learning paths, mentorship programs, and access to industry certifications.
• Inclusive Culture: A diverse, collaborative environment where every voice is heard.
• Flexibility: Fully remote roles with flexible hours that respect your work‑life balance.
• Impact: Your work directly influences customer satisfaction and the success of our partner companies.

Position Overview

We are looking for a Bilingual Customer Support Consultant (English & French) to join our hospitality support team. This entry‑level, contract role is based remotely in Morocco and offers an exciting opportunity to work with a global clientele while honing your customer service and analytical skills.

Key Responsibilities

• Deliver timely, accurate, and empathetic support to customers via chat, email, and phone.
• Adhere to internal support procedures, escalation protocols, and quality standards.
• Collaborate with cross‑functional teams (Product, Engineering, Sales) to resolve complex issues.
• Document all interactions in our ticketing system, ensuring data integrity and compliance.
• Analyze support metrics (first‑contact resolution, CSAT, NPS) and propose process improvements.
• Participate in continuous training sessions and knowledge base updates.

Essential Qualifications

• Fluent in both English and French (C1+ proficiency).
• 6–12 months of customer support experience, preferably in a hospitality or tech environment.
• Strong analytical mindset with the ability to interpret data and identify trends.
• Proficient with personal computer hardware (minimum 8 GB RAM) and comfortable troubleshooting.
• Reliable high‑speed internet connection (≥ 50 Mbps download, ≥ 40 Mbps upload).
• Excellent written and verbal communication skills.
• Self‑motivated, detail‑oriented, and able to work independently in a remote setting.

Preferred Qualifications

• Experience with ticketing systems such as Zendesk, Freshdesk, or Jira Service Management.
• Knowledge of hospitality industry terminology and customer expectations.
• Prior exposure to data analytics tools (Excel, Power BI, Tableau).
• Understanding of GDPR and data privacy best practices.
• Previous remote work experience with a global team.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and delighting users.
• Technical Aptitude: Ability to quickly learn new software and troubleshoot basic technical issues.
• Communication: Clear, concise, and professional communication in both languages.
• Time Management: Prioritize tasks, meet SLAs, and manage multiple tickets simultaneously.
• Collaboration: Work effectively with remote teammates across time zones.
• Adaptability: Thrive in a fast‑changing environment and embrace continuous improvement.

Career Growth & Learning Opportunities

While this role is entry‑level, brighthush offers a clear career ladder:

• Progression to Senior Support Specialist, Team Lead, or Technical Support Engineer.
• Access to internal certification programs (e.g., ITIL, Customer Success Management).
• Mentorship from seasoned professionals and participation in cross‑functional projects.
• Opportunities to transition into product management, quality assurance, or data analytics roles.

Work Environment & Culture

Our remote teams operate on a flexible schedule, with core hours from 10 am to 4 pm CET to accommodate global collaboration. We celebrate diversity, encourage open communication, and foster a culture of transparency and mutual respect. At brighthush, we believe that a supportive environment fuels innovation and drives outstanding customer experiences.

Compensation, Perks, and Benefits

Although specific figures vary by contract and location, brighthush offers competitive remuneration aligned with industry standards. Additional benefits include:

• Health and wellness stipend.
• Professional development budget.
• Annual performance bonuses.
• Access to a digital learning platform and subscription to industry publications.
• Regular virtual team‑building events and quarterly virtual retreats.

How to Apply

If you are passionate about delivering exceptional customer support, fluent in English and French, and eager to grow within a global, innovative company, we want to hear from you. Submit your application through our careers portal and join the brighthush family.

Join brighthush Today!

Become part of a forward‑thinking organization that values your voice, supports your professional journey, and rewards your dedication. Apply now and help shape the future of customer support across the hospitality industry.