Bilingual Interpreter

Job Description:

• Provide consecutive interpretation services between English and Italian (medical, legal, customer service, etc.)
• Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion
• Maintain confidentiality and impartiality at all times
• Manage call flow professionally, including respectfully intervening when clarification is needed
• Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions
• Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges
• Remain strictly within the interpreter’s role without offering personal opinions or advice
• Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance
• Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

Requirements:

• High school diploma or equivalent (required); college education preferred
• Fluency in English and Italian with B2+ proficiency or higher
• Ability to pass a language and interpreting skills assessment
• Minimum of 6 months of call center, customer service, or interpreting experience
• Strong verbal communication, bilingual accuracy, and ethical decision making
• Proven ability to think clearly and act professionally in fast moving, emotionally complex situations
• Strong sense of professional responsibility, integrity, and time management
• Comfortable with assertive communication and session control
• Basic computer skills, including typing and MS Office navigation
• Quiet, distraction-free workspace conducive to active listening and sustained concentration
• Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)

Benefits:

• Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options
• Private health insurance and access to a collaborative, supportive team environment
• A proactive and accessible HR department that focuses on the staff’s health and happiness