Bilingual, Spanish Care Guide

Job Description:

• Serve as the first point of contact for new Nadia Care members
• Welcome families and conduct their critical first visit
• Educate members on Nadia Care services
• Complete initial intake and assess baseline needs
• Conduct up to 7 comprehensive virtual Welcome Visits per day
• Identify and escalate urgent medical or social needs to the clinical team
• Establish warm, trusting relationships with members
• Coordinate care transitions with Maternity Navigators and clinical specialists
• Pass critical intake notes to the core care team
• Log interactions, schedule visits, and track onboarding progress in systems such as Athena
• Enroll, schedule, and complete members’ first visits before handing them off for ongoing care
• Report directly to the Senior Manager of Care Delivery

Requirements:

• 3-5+ years in patient onboarding, member engagement, customer service, community health, or healthcare navigation
• Experience with Medicaid populations is a strong plus
• Fully fluent in English and Spanish, verbal and written
• Strong conversational fluency and comfort using non-technical terminology with members
• High emotional intelligence and active listening skills
• Ability to build immediate rapport while guiding members through structured talk tracks
• Comfortable navigating CRM platforms, virtual communication tools, and scheduling software such as Acuity, Spruce, EHRs, and MacOS
• Comfortable working independently in a fast-paced, high-growth startup environment
• Ability to hit daily outreach quality and engagement targets
• High school diploma or GED equivalent
• Reliable home internet access and a quiet space for taking calls

Benefits:

• Annual paid holidays
• Three weeks of paid time off after the 90-day introductory period for full-time hourly employees
• Medical insurance covering hospital, surgical, and prescription drug benefits
• Dental insurance
• Vision insurance
• Stock option grant
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan