Broker Success Manager
About Stoïk Founded in 2021, Stoïk is Europe's leading insurtech company specializing in cyber risk, with the ambition of becoming the "CISO of Europe." The company was created to address a structural gap: while cyber threats have become one of the biggest risks for businesses, most existing solutions remain fragmented, too technical, or are designed only for large enterprises. Stoïk takes a 360° approach by seamlessly combining cyber insurance, continuous risk prevention, threat detection, and an in-house incident response team— increasingly powered by proprietary AI technologies. This enables Stoïk to support companies before, during, and after a cyberattack, helping them maintain business continuity, reduce financial losses, and recover more quickly. With more than €70 million in funding from top-tier investors (a16z, Alven, Munich Re), Stoïk protects more than 13,000 companies across six European countries (France, Germany, Spain, Belgium, Austria and the Netherlands) and works with more than 2,000 broker partners. Position Overview As part of the rapid expansion of our client portfolio in Germany and Austria, we are looking for a dynamic and motivated Broker Success Manager to join our team. If you have a solid understanding of the insurance sector, are detail-oriented, and are passionate about client support, we would be delighted to meet you! Your primary role will be to ensure optimal support for our brokers on all topics related to cyber insurance contract management. Integrated into the Success team, you will play a key role in strengthening business relationships with our partner brokers. You will also be responsible for monitoring the development of numerous features of our application and coordinating their rollout.
Key Responsibilities
Contract Management Update insurance contracts at the request of brokers. This involves managing a ticketing system and handling a high volume of interactions, while ensuring SLAs are met to guarantee a high level of broker satisfaction. Support brokers in using the Stoïk application for their cyber management needs. This requires in-depth knowledge of our application as well as strong commercial awareness to understand each brokerʼs needs based on their profile. Renewals Support Ensure follow-up on a large portion of our client portfolio during renewals, notably by managing renewals for our low / mid-segment portfolio and overseeing the high-segment renewals agenda in coordination with the underwriting team. This will require mastering our insurance wording within the first few months after joining. Train brokers on managing renewals via our platform, an innovative tool in the insurance industry where exchanges on this topic are often handled exclusively by email. Broker Onboarding Ensure the compliance of our broker network, a strategic element of our B2B2B business. It is essential to guarantee the consistency and quality of the partnerships established. Provide a premium onboarding experience for our top brokers by building a relationship of trust and working closely with the sales teams responsible for broker relationships.
Qualifications
Experience or background in the insurance sector is essential, in cyber lines is a nice to have. Excellent communication, presentation, and interpersonal skills. Strong attention to detail with the ability to conceptualize problems and carry tasks through to completion. Fast learner. Professional proficiency in English, both written and spoken. Remote work possible. Recruitment Process 1. 30-minute call with the hiring manager 2. 45-minute case study with the Operations team 3. 30 minute interview with a member of our local underwriting team 4. In-office interview with our founders in Paris