Business Applications Analyst

Job Details: - Job Location: Allied Benefit Systems - CHICAGO, IL - Position Type: Full Time - Salary Range: $70,000 - $80,000 - Job Category: Operations Position Summary The Business Applications Analyst is responsible for the administration, configuration, and continuous improvement of Allied’s business application portfolio and vendor solutions. This role partners with business stakeholders, IT, and vendors to design workflows, configure systems, manage access, support implementations, and ensure applications meet operational needs. The role also owns day-to-day support, including troubleshooting issues, responding to tickets, and driving resolution with vendors. Essential Functions - Serve as the primary liaison between business teams, IT, and vendors for assigned business applications - Configure, administer, and maintain business applications, including workflow design, system setup, and user access management - Manage application enhancements, updates, and releases, ensuring alignment with business priorities - Gather, analyze, and document business requirements for enhancements, integrations, and process improvements - Develop and maintain process flows, user stories, standard operating procedures, and application documentation - Analyze business processes and implement improvements to increase efficiency, automation, and operational effectiveness - Facilitate requirements gathering sessions and stakeholder meetings to define needs and priorities - Partner with IT, business stakeholders, and vendors to support implementations, upgrades, and integrations - Coordinate User Acceptance Testing (UAT), including test planning, execution, defect tracking, and validation of requirements - Troubleshoot application issues, respond to support tickets, and coordinate timely resolution with internal teams and vendors - Monitor application performance, user feedback, and vendor service levels, escalating and resolving issues as needed - Support vendor onboarding and manage ongoing