Business Systems Analyst

When two reports disagree or an approval stalls, the cause usually sits somewhere between applications. We are looking for a Business Systems Analyst to trace how requests and records move through our clients' systems and to write down exactly what has to change. Full-time, remote within the United States. What you'll do Map a process from the first request to the final record, exception routes included Compare what a system actually does with what the team expects, and document the gaps Write requirements and field mappings for a new form, approval rule or integration Pull record samples with SQL or exports and reconcile them between two systems Prepare test cases for normal work and for the exceptions, then record what happened You'll need - Bachelor's in information systems, business, computer science or something close Some experience in business or systems analysis, IT support or reporting, including internships. Basic SQL: SELECT queries with joins and filters Excel, including pivot tables and XLOOKUP bonus - Hands-on time with ServiceNow, Salesforce, Jira or an ERP system Process diagrams in Visio, Lucidchart or BPMN Terms Full-time and remote, anywhere in the U.S. Paid time off and sick leave, on top of every U.S. federal holiday Health insurance with dental and vision, effective in your first month A 401(k) that ResolveOps matches Money each year for courses and certification exams Your laptop and home office setup, paid for by us ResolveOps in brief Chicago based. Workflows, integrations, reports, and written handovers so client teams can run what we build. ResolveOps is an EEO employer: all qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.