Business Systems Support Analyst

• Investigate application, workflow, configuration and data issues; resolve them or escalate to the right team.
• Manage tickets, priorities and customer updates against agreed service levels.
• Analyze recurring problems and recommend process and system improvements.
• Clarify enhancement requests and coordinate small changes through completion.
• Test fixes and updates, maintain support documentation and train users.

• 2-4 years of business application support or systems analyst experience.
• Experience supporting terminal management systems, digital workplace or field worker applications, or similar operational systems.
• Structured troubleshooting skills and the ability to understand business processes and user needs.
• Experience with ticketing tools such as ServiceNow, Zoho Desk, Jira Service Management or Freshdesk.
• Clear written and spoken English and availability for a US business-hours schedule, with occasional rotating after-hours support for priority issues.

• Experience with Honeywell Terminal Manager, Coupa, Hexagon EAM, SAP or NetSuite.
• ITIL knowledge or certification.
• Basic SQL and integration troubleshooting.

• International pay is set at or above local market and based on skills, experience and assessment results.
• Competitive pay and benefits, which may include paid time off, health coverage, training and professional development, depending on location and engaging entity.

• Real impact: your work goes live with operations, finance and procurement teams, not into a slide archive.
• Broad exposure: a focused team means you see the full lifecycle, from discovery and design through go-live and support.
• Career coaching: every team member has a supervisor who acts as their career coach and advocate.
• Structured growth: formal delivery training, hands-on coaching and clear career levels.

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