Call Agent (Remote)
Call Agent handles inbound calls from patients of private medical practices, managed care organizations, and military treatment facilities. Representatives of National Nurse Triage are individuals who answer inbound calls and respond to incoming calls from patients regarding medical advice, questions and inquiries. Agents place inbound calls into a call queue and registered nurses select the calls to make outbound calls to handle the patients medical questions, requests and inquiries. Additionally, our call agents are responsible for making outbound calls at times to set appointments and gather survey data.
THIS IS A REMOTE POSITION
Requirements
- Open availability:
- Monday through Sunday.
- 5 p.m. to 8 a.m.
- Experience in dealing with the public.
- Medical Call center background a plus
- Excellent communication skills, including verbal with proper grammar.
- Ability to work with others in a close manner.
- Good computer skills.
- Good multi-tasking skills.
Skills and Specifications
- Technical expert in related computer applications.
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
Education
- High school diploma or equivalent.
Remote Skills: Call Centers, Communication Skills, Data Collection, Develop and Maintain Customers, Managed Care, Military, Presentation/Verbal Skills, Registered Nurse (RN), Team Player, Telephone Skills, Triage Nursing undefined: National Nurse Triage