Call Center Agent
Job Overview
About the Role
We’re hiring a Call Center Agent to be the voice of Elite Drive Marketing. You’ll handle mostly inbound calls, plus some outbound calls, guiding customers through the application process and answering their questions along the way. If you have great energy, speak clearly and confidently, and enjoy solving problems, we want to hear from you! What You’ll Do Answer a high volume of inbound calls in a friendly, professional manner Make outbound calls to follow up with customers and assist with applications Help customers complete and process applications accurately Answer questions and explain products, services, and next steps clearly Handle customer concerns with patience, empathy, and a solution-focused attitude Enter and update customer information accurately in our system Meet daily call and quality goals What We’re Looking For Excellent verbal communication skills; you speak clearly and confidently High energy and a positive, upbeat attitude Ability to stay calm and professional when handling customer concerns Strong listening skills and attention to detail Comfortable using a computer and typing while on the phone Reliable, punctual, and able to work independently and as part of a team High school diploma or equivalent Call center or customer service experience is a plus, but not required. We’ll train the right person! Pay: $1,000.00 - $3,000.00 per week
Benefits
Flexible schedule Health insurance On-the-job training Referral program Work from home Work Location: In person