Call Center Non-Emergency Medical Transportation (Remote must live in Kansas)
? Call Center Representative - Non-Emergency Medical Transportation (NEMT)Location :100% Remote, only in the state of Kansas Job Type :Full-Time Hourly with $1 increase after 90 days!Bring Care and Connection to Every CallIf you're someone who takes pride in helping others, staying calm under pressure, and getting things done the right way, this is the role for you.As a Call Center Representative in our Non-Emergency Medical Transportation (NEMT) team, you'll help patients access safe, reliable rides to and from their medical appointments.Every call you take helps someone receive the care they need - and that's something to feel good about.What You'll DoAnswer inbound calls with patience, professionalism, and empathySchedule and confirm transportation for members based on their eligibility and needsCarefully follow client-specific policies, procedures, and all local, state, and federal regulationsEnter trip requests, cancellations, and updates accurately in our systemCommunicate clearly with transportation providers and healthcare facilities to ensure smooth coordinationProblem-solve calmly and efficiently when schedules or needs changeConsistently meet performance goals while maintaining a positive, customer-first attitudeWhat You BringHigh school diploma or equivalentAt least 1 year of customer service or call center experience (healthcare or transportation background a plus)Excellent communication and listening skillsStrong attention to detail and ability to follow structured proceduresReliable, organized, and able to multitask in a fast-paced environmentBasic computer proficiency (Microsoft Office, data entry, or scheduling systems)Bilingual candidates are strongly encouraged to applyWhy You'll Love Working Here? Supportive Team Culture - You'll be surrounded by people who care about what they do and who they work with.? Training & Growth - We provide paid training and a clear path for advancement.? Meaningful Work - Every call you take helps someone get the care they deserve.? Competitive Pay & Benefits - We value your contribution and reward it.? Positive Work Environment - Encouragement, recognition, and teamwork are part of our everyday routine.Join a Team That Makes a DifferenceIf you're passionate about helping others, thrive on organization and consistency, and want to be part of a team that values service and compassion - we'd love to have you on board.Apply today and help us keep healthcare accessible, one ride at a time..