Call Center Representative – Federal Law Enforcement - Texas and Florida
US Advisors is seekingCall Center Representatives (remote) to support a federal law enforcement client in a 24/7 mission-critical contact center environment. Representatives will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support.The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Responsibilities
- Answer and track high-volume inbound calls in a federal contact center
- Document calls and prepare detailed reports in government systems
- Conduct database and open-source intelligence (OSINT) research
- Route and escalate calls according to operational procedures
- Maintain accuracy while handling sensitive or law-enforcement related information
- Other duties, as assigned
- 3+ years of call center or contact center experience
- Associates Degree
- Proven ability to multitask simultaneously communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
- Experience in handling sensitive information
- Ability to work in a 24/7 operational environment, including nights and weekends
- Experience operating in federal, DHS, ICE, or law enforcement environments.
- Prior experience supporting contact/call center environments.
- Experience with 24/7 operational environments.
- Client: Federal law enforcement agency
- Clearance Requirement: Must be eligible for Public Trust clearance
- Work Schedule: Full-time, remote (work from home) position supporting 24/7/365 operations
- Start Date: Immediate upon background approval
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