Call Center Support Coordinator (Remote)

Job DescriptionJob DescriptionDescription :Metro PT is looking for a full-time Call Center Support Coordinator.Under the supervision of the Call Center Supervisor, he or she will assist in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care.Come be a part of a growing organization in a progressive, supportive, and innovative team!Job Status :Full-TimeLocation :Remote with preference for candidates in the New York area but we can accept candidates from New York, Florida, Georgia, Maryland, Pennsylvania, and VirginiaHourly Rate :$17-$20Requirements :What You'll be Doing!Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.Route escalated calls to the appropriate department and personnel.Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.Maintains strictest confidentiality; adheres to all HIPAA guidelines / regulations.Answer a high volume of callsSchedule :930am-6pmWho You Are!High School Diploma or equivalentStrong customer service skills; ability to diffuse client frustrationsExcellent interpersonal and communication skillsAbility to use logic and problem-solving skills to resolve issuesAbility to work independently under tight deadlines in a rapidly changing environmentExcellent time management and organizational skills.