Call Center- USA REMOTE

SummaryAs a Call Center- USA REMOTE at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve -- a community's most vulnerable.Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges.Here are the details on this position.Your role in our missionThis is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes.Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as neededPut your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolvedAdhere to the client's SLAs and consistently meet production targetsCollaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processesProcess client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflowWhat we're looking for2 or more years of customer service experience in any industryKnowledge of basic help desk software, computer software and Microsoft Office applicationsStrong problem-solving skills to bring inquiries to effective resolutionStrong customer service skills with an emphasis on written and oral communication to respond to inquiries professionallyAbility to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiriesWhat you should expect in this roleOpportunities to travel through your work (0-10%)The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.Put your passion to work at Gainwell.You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance.We also have a variety of leadership and technical development academies to help build your skills and capabilities..