Cardiothoracic Transplant Account Manager
CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes. At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives. The Transplant Account Manager (TAM) is responsible for driving adoption and volume growth of the CareDx transplant diagnostics portfolio and ecosystem (www.caredx.com/products-and-services/transplant-services). Focusing primarily on heart and lung programs in the transplant center, the TAM will coordinate and collaborate with the Solutions Account Manager (SAM), Clinical Liaisons, and Medical Science Liaisons (MSL) to develop and execute account level growth strategies. Successful TAMs are collaborative, agile problem solvers with strategic account management and sales experience, possessing strong communication skills and clinical aptitude, taking a patient centric approach to delivering results. The TAM role reports directly to the Regional Director (RD). Essential Duties & Responsibilities: Strategic Account Management: Develop a deep understanding of account’s needs, objectives, and challenges in order to provide tailored solutions that meet their requirements. Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services. Strategic Planning and Executing Account Plans: Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals. Product Knowledge and Clinical & Technical Proficiency: Possess an understanding of therapeutic area, scientific concepts, testing platforms, mechanisms and processes; as well as supportive key clinical studies. Building Strong Customer Relationships: Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction. Managing the Sales Pipeline: Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. Prepare regular performance reports for regional leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators Leading through influence while collaborating with Internal Teams: Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs. Qualifications: Bachelor’s degree required, advance degree (e.g., MBA) preferred Minimum of 10 years sales or strategic account management experience in the healthcare industry Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments. Track record of developing effective account strategies that maximize business outcomes in a highly matrixed organization Strong written and oral communication & organizational skills Must be willing to travel up to 75%, including frequent day trips, overnight travel, and some weekend conferences Willing to be in the field and customer facing a minimum of 4 days per week Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools like PowerBI Clinical or sales experiences in Transplant, Cardiology, Respiratory, Pulmonology, Molecular Diagnostics and Lab Deep clinical knowledge of transplantation is strongly preferred Role Competencies: Healthcare Market Understanding: Anticipates the potential business implications of an evolving healthcare marketplace and identifies new opportunities for growth Business & Territory Planning: Aligns market and customer needs and insights with CareDx products, solutions and services to develop strategic action plans Analytics and Insight Generation: Leverages many sources of complex business and customer data to generate insights, identify market trends and opportunities, and inform decision making. Account Management: Develops a deep understanding of customer needs and aligns them with CareDx products, solutions and services to attain mutually beneficial outcomes Consultative Selling Agility: Applies selling skills to understand and meet customer needs and ensure sales execution is compliant and strategically aligned with business objectives to maximize sales results Additional Details: Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. Our competitive Total Rewards package for US Employees includes: Competitive base salary and incentive compensation Health and welfare benefits, including a gym reimbursement program 401(k) savings plan match Employee Stock Purchase Plan Pre-tax commuter benefits And more! Please refer to our page to view detailed benefits at https://caredx.com/company/careers In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together. CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy The U.S. EEO posters are available here. Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. #LI-Remote This is an anticipated base salary range plus incentive variable compensation in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. Remote: US Only roles $230,000—$260,000 USD