Care Coach (Part-Time)
Hours: ~6 hours/week (includes session time and post-session documentation)
Schedule: 3 support group sessions per week, held between 6:00–10:00 PM ET on weekdays, plus 2 sessions on Sunday.
About Trualta
At Trualta, we empower families to help loved ones age in place. Our clinically validated digital health platform brings professional-level training to individuals caring for loved ones with dementia, intellectual or developmental disabilities, Parkinson's Disease, stroke, and other illnesses. Our expanding content library continues to adapt to the unique needs of family caregivers. Caregiving is a serious challenge for many Americans with more than 15% of American workers reporting they are providing ongoing care for a loved one, making a solution like Trualta more valuable than ever.
About the Role
Caregivers often deal with isolation and uncertainty, and long to connect with someone who simply understands. As a Care Coach, that's your mission: through empathy and relationship-building, you'll facilitate virtual group support sessions that give family caregivers a safe, accepted space to be heard and to build confidence in caring for their loved ones.
This is a focused, part-time role for a licensed clinician who wants to use a few hours a week to make a meaningful difference for caregivers.
What You'll Do
- Facilitate ongoing caregiver support groups (cohort-based and/or drop-in), following Trualta's group format and materials
- Create a safe, structured space for caregivers to share, ask questions, and support one another
- Document key themes or concerns raised in each session (attendance is tracked separately in Looker)
- Prepare for sessions as needed — some groups are anonymous, others are not, which may affect how you prep
- Follow Trualta's escalation protocol to flag urgent caregiver needs or risks (e.g., burnout crisis, safety concerns) to the Caregiver Success Manager
- Keep sessions focused on peer support and education — redirect individual medical or treatment questions to the caregiver's own care team rather than providing clinical advice
- Maintain confidentiality of everything shared by caregivers in groups, consistent with Trualta's confidentiality policy
- Stay within your assigned weekly schedule and communicate any changes with reasonable notice
Who We're Looking For
- Licensed Non-Physician Practitioner (NPP), including: clinical nurse specialist (CNS), certified nurse-midwife (CNM), physician assistant (PA), clinical social worker (CSW), marriage and family therapist (MFT), mental health counselor (MHC), physical therapist (PT), occupational therapist (OT), speech-language pathologist (SLP), or psychotherapist
- Experience working directly with patients and families managing chronic illness, disability, or aging-related care needs
- Comfortable facilitating group discussions, ideally in a virtual/video setting
- Personal caregiving experience (formal or informal) preferred
- Comfortable using digital platforms (video conferencing, basic documentation tools)
- Reliable availability for the assigned weekly schedule
You Bring
- Genuine empathy and active listening skills
- A calm, steady presence in group settings, including when discussions turn emotional
- Reliability — caregivers depend on this space showing up consistently
- Cultural humility and comfort supporting caregivers from a wide range of backgrounds and circumstances
What We Offer
- Competitive hourly pay
- A flexible, low-overhead commitment that fits around a primary clinical role
- The chance to make a direct, measurable difference in caregivers' lives
It is the policy of Trualta LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
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