Care Operations Associate (Remote, Mountain/Pacific)
This is an evergreen role. We hire for this position on a rolling basis to keep pace with the students and families we serve, so the posting stays open and applications are reviewed as they come in.
About Marble
Marble is building the new operating system for youth mental health by connecting schools, therapists, and health plans on a single platform to unlock access to care today and raise the standard of care for tomorrow.
Last year, 1 in 10 teens attempted suicide. At the heart of this crisis is a severe lack of access to quality, affordable care. When kids can't get help, problems compound and preventable tragedies follow. Marble partners directly with school counselors to get students into care quickly by connecting them to licensed therapists through the insurance coverage they already have, with no waitlists.
We're an early-stage, fast-moving team. The people who join now will shape how we build and what we build.
About the Role
The moment a family is referred to Marble is one of the most important moments in a student's care journey. As a Care Operations Associate, you'll own that moment by guiding families from referral to intake with speed, clarity, and empathy, often within 24 hours.
You'll manage a high-volume caseload, engage with families across multiple touchpoints, and work closely with our Growth, Product, and Engineering teams to unblock cases and strengthen the processes that help families access care. This is a role for someone who thrives in fast-paced environments, brings warmth and steadiness to high-stakes conversations, and is energized by the direct impact of getting kids into care.
Expect 60 to 80 outbound calls a day to families referred by their schools. Part of each call is helping families commit to starting care and asking whether they know anyone else who could use support. It’s fast paced and phone heavy, and it’s a great fit if you love talking with families all day.
This role is fully remote and open to candidates in the Mountain or Pacific time zones.
What You'll Do
Manage a caseload of referred families, serving as their trusted point of contact from referral through intake
Engage with families across phone, email, and other channels — answering questions, resolving blockers, and navigating complex cases with clarity and empathy
Keep families moving toward intake through consistent follow-through and re-engagement
Collaborate with Growth, Product, and Engineering to unblock cases, streamline workflows, and improve the tools that support your day-to-day work
Surface real-time patterns on where families get stuck and share feedback on product, tools, and messaging to improve the intake experience
Who You Are
3+ years of professional experience, ideally in a startup or high-growth environment that required ambiguous problem solving
Experienced in high-communication roles that involve structured phone or video conversations — you're comfortable managing volume without sacrificing quality
Builds trust quickly with families, counselors, and teammates — warm, clear, and steady even in stressful moments
Works through complexity and ambiguity with curiosity and calm; spots patterns, uncovers blockers, and finds practical paths forward
Highly organized who manages a detailed caseload with discipline, keeps clean notes, and maintains reliable daily rhythms
Brings positive energy and stamina to high-volume, high-impact work
Mission-driven and energized by improving access to mental health care for kids
Why Marble
Direct impact on kids' mental health access — this work is meaningful
Greenfield opportunity to build something from the ground up, with leadership support and a clear growth path
Small, experienced team that moves fast and takes the work seriously
Competitive compensation, benefits, and equity
Compensation
Compensation includes a base salary, commission, equity, and full benefits.
Base salary range: $50,000 to $60,000 + $10,000 on-target commission ($60,000 to $70,000 OTE)
3+ years professional experience in startup or high-growth environment; high-communication role experience; strong organizational skills; ability to manage high-volume caseload; remote in Mountain/Pacific time zones.
Key Responsibilities
- managing caseloads
- engaging families
- collaborating with teams
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States or California or Idaho or Utah or Washington or Arizona or Nevada or Oregon or Colorado
- Salary: USD 50,000 – 60,000 / year
- Languages: English
About Marble
A platform connecting schools, therapists, and health plans to improve youth mental health care access. — Industry: Healthcare