Case Manager LTD

Symetra offers a thrilling chance to become part of our team as an LTD Case Manager!

About the role

Make timely, accurate, and customer-focused Long-Term Disability claim decisions. Actively get in touch with clinical, vocational, employer, financial, and other relevant internal and external sources to gather necessary data. Evaluate this data against the contract and procedural documents. Perform analysis and consult with peers or management when appropriate. Communicate effectively both verbally and in writing. Employ the claim system fully with detailed and accurate information. Maintain or exceed departmental performance metrics. Stay flexible and responsive. LTD claim decisions handled here can be quite complex. These claims may have long durations and large financial impact, which increases the company's exposure to risk. Create solutions based on research or by reconsidering current approaches. The level of independent judgment required increases over time.

What you will do

• Make timely, accurate, and customer-focused LTD new and ongoing claim decisions. Contact to collect relevant clinical, vocational, employer, financial, and other information. Assess the information in relation to the terms, limitations, and conditions of the contract and applicable procedural documents and deliver the claim decision as promptly as possible. Document the claim systems with accuracy and completeness while maintaining strong efficiency. Prepare and distribute clear written and verbal communication to various internal and external contacts. Prepare, update, and apply a claim management plan that leads to the most fitting outcome. Remain aligned with regulatory requirements. Demonstrate an above average level of proficiency in LTD product and claim administration techniques. Adhere fully to operational standards. Meet or exceed claim team operational metrics.
• Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Take appropriate actions to earn the claimant’s and employer’s trust and confidence. Anticipate customer needs and take action.
• Collaborate as a team and support each other with flexibility. Consistently maintain professionalism and integrity to build a positive work environment. Actively foster high morale and demonstrate dedication to excellence.

Why Work at Symetra

Here’s what some of our employees share about why they choose to work at Symetra:

"All I can say and I do say it often to friends and colleagues.. Symetra is the best place I have ever worked for!!!!!" - Lisa F., Sr. Auditor, Trainer

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are built to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.
• Want more details? Check out our Symetra Benefits Overview.

Compensation

Salary Range: $54,000 - $91,000/ yearplus eligibility for annual bonus program.

Who You Are

• Customer service experiencerequired
• 2-5 years of cumulative, relevant experience
• Ability to interpret policy language

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

Identity Verification

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered

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