Centralized Scheduling Coordinator

Overview  

The Coordinator, Centralized Scheduling exists within Interface’s Field Operations Organization. This position is to source, schedule, and coordinate internal and/or external labor for all installation and service dispatch requests.  This individual will be tasked with working cross functionally with the Project Management team to identify needs for all scheduling requests within their given queue. Additionally, they will work with the Customer Support team to ensure timely scheduling for all service requests and dispatches. They will leverage tools to identify resources and schedule efficiently based on area and resource availability.

The ideal candidate will possess strong collaboration and communication skills, an intermediate level of scheduling experience, and an excellent relationship builder.

The schedule for this role is Monday through Friday 8:00 - 5:00pm CST.

Responsibilities  

• Serve as the primary point of contact for our business partners (subcontractors), providing guidance, feedback, and technical guidelines to ensure superior client installation and service experience.

• Review installation/job statements of work (SOW) to qualify approved business partners from our list of contractors and available installation technicians.

• Provide detailed installation guides to technicians and business partners.

• Negotiate and create purchase order numbers to contract assigned labor resources for installations and service.

• Plan and schedule installation jobs based on project requirements, customer preferences, and resource availability.

• Coordinate with field technicians and installation teams to allocate resources efficiently, considering skills, availability, and location.

• Ensure proper material management by shipping parts from assigned warehouse to preferred locations.

• Post and close projects in a timely manner.

• Contribute to the improvement of scheduling processes to enhance efficiency and customer satisfaction.

Qualifications  

• Excellent verbal and written communication skills.

• Strong organizational skills to manage multiple schedules and projects.

• Ability to solve problems and pivot priorities, as necessary.

Core Competencies

• Self-starter capable of working both independently and in a team environment. 

• A dedication to meeting and exceeding customer expectations. 

• A passion for development of self and others

• Creative problem-solving and innovative thinking.    

• Exceptional communication and influencing skills to communicate effectively and credibly, both verbally and in writing to a wide variety of audiences. 

• Positive “Can Do” attitude with the ability to connect with individuals and motivate teams. 

• Detail oriented with strong organizational skills and a focus on accuracy and quality of work. 

• Excellent time management skills with a proven ability to meet deadlines. 

• Adaptable, flexible, and willing to embrace change to achieve company and departmental objectives. 

• Initiative to learn and stay current with technologies and solutions. 

• Commitment to continuous improvement.  

Base range for this role is $20- $23/hr. Pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. For more information about the perks and benefits of working at Interface, please check out our careers page.

Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.  

If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at [email protected]. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.

Requires strong communication, organization, scheduling, problem-solving, time management, adaptability, and customer service skills, with intermediate scheduling experience preferred.

Key Responsibilities

• scheduling installations
• allocating resources
• coordinating technicians

Job Details

• Category: Business Operations
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — United States
• Salary: USD 41,600 – 47,840 / year
• Languages: English

About Interface Systems

A managed service provider delivering security, connectivity, unified communications, and business intelligence solutions to distributed enterprises. — Industry: Information Technology