Change Management Specialist - OCM-240

Project Overview

Digital Shared Services, a Shared Health service, is advancing the transformation of healthcare delivery through the strategic use of information and communication technology (ICT). The initiative aims to enhance efficiency, standardization, and effectiveness of information management and digital processes across the provincial healthcare system.

Work Location

This role is fully remote within Canada. Work must not be conducted from outside Canada.

Engagement Type

• Full-time (1 dedicated resource)

Privacy Requirements (PHI & PHIA)

• The resource will not have custody or control of Personal Health Information (PHI)
• The resource will not act as an Information Manager as defined under The Personal Health Information Act (Manitoba)

Position Summary

The Change Management Specialist will lead and execute organizational change strategies supporting large-scale healthcare transformation initiatives. This role requires deep expertise in change management methodologies, stakeholder engagement, and training development, with a strong focus on healthcare environments and digital transformation.

The successful candidate will work closely with project teams, clinical stakeholders, and leadership to ensure successful adoption of new systems, processes, and technologies.

Key Responsibilities

• Develop and implement organizational change management (OCM) strategies aligned with project goals
• Conduct stakeholder analysis and develop targeted communication plans
• Lead change impact assessments and readiness evaluations
• Design and execute communication, engagement, and adoption strategies
• Develop training materials, curriculum, and learning strategies for diverse healthcare audiences
• Deliver or coordinate end-user training and support post-implementation adoption
• Collaborate with project managers and technical teams to align change activities with project timelines
• Provide coaching and guidance to project teams and business leaders on change management practices
• Facilitate workshops and engagement sessions across multiple stakeholder groups
• Support implementation of standardized processes across healthcare organizations
• Monitor adoption metrics and adjust strategies to improve outcomes

Mandatory Certifications (Pass/Fail)

• Valid Prosci (ADKAR) Change Management Certification
• Valid PRINCE2 Foundation or Practitioner Certification
• Valid Six Sigma Certification

Required Skills & Experience

Organizational Change Management (Healthcare)

• Minimum 10 years of experience leading change management initiatives in healthcare
• Experience supporting implementation of:
  • Information technology systems
  • Process improvements
  • Business architecture transformations
• Strong background in:
  • Stakeholder analysis
  • Targeted communications planning

Project Leadership & Delivery

• Minimum 7 years of experience in a project management or team lead role
• Proven ability to:
  • Develop project and change plans
  • Coach and mentor team members
  • Lead change activities across complex projects

Training & Learning Development

• Minimum 6 years of experience developing training materials and curriculum
• Experience supporting large-scale organizations (1000+ employees preferred)
• Ability to design:
  • Role-based training
  • Process change learning programs
  • End-user adoption strategies

Healthcare Process Transformation

• Minimum 3 years of experience supporting implementation of standardized staff scheduling processes across multiple healthcare organizations
• Experience managing cross-organizational change and alignment

Specialized Healthcare Systems Experience

• At least 1 year of experience with:
  • Patient safety systems
  • Critical incident reporting solutions
• Minimum 2 years of experience implementing:
  • PROCURA mobile software in a homecare setting

Core Competencies

• Strong knowledge of change management frameworks (e.g., ADKAR)
• Excellent communication and stakeholder engagement skills
• Ability to influence and drive adoption across diverse groups
• Strategic thinking with strong execution capabilities
• Facilitation and workshop leadership expertise
• Analytical mindset with focus on measurable outcomes
• Experience working in complex, regulated healthcare environments

Key Deliverables

• Change management strategies and plans
• Stakeholder analysis and communication plans
• Training materials, curriculum, and user guides
• Change impact and readiness assessments
• Workshop materials and facilitation outputs
• Adoption metrics and performance reports
• Post-implementation support and continuous improvement recommendations

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