Channel Sales Account Manager | Northeast (Virtual, US)

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

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Short Description

AVAYA is seeking a dynamic and results-driven Channel Account Sales Manager to manage and grow relationships with very large existing channel partners. This role is ideal for a mid-senior career professional with a background in Telecommunications, IT, or Contact Center/Unified Communications, who is looking to expand their skill set by working with mature, established partner accounts and building C-level relationship expertise.

Key Responsibilities

Manage all aspects of partner engagement for assigned existing partners Drive the adoption of Avaya’s solutions through the partner ecosystem, creating demand via indirect sales channels. Advocate for and implement Avaya’s partner financial incentive programs. Tailor partner offerings based on market segmentation, partner viability, and business models. Collaborate with internal stakeholders and partner teams to foster strong relationships, enhance demand, and increase certifications. Promote Avaya’s portfolio expansion and drive revenue growth through strategic partner enablement. Educate partners on available programs, offers, and tools to support business growth and incremental sales funnel development. Execute marketing and demand generation activities to boost partner margin growth. Ensure partners meet eligibility criteria, maintain certifications, and are competitively positioned in the market. Facilitate partner training and mentoring to encourage long-term success and alignment with Avaya strategies.

Ideal Candidate Profile:

Previous experience as an Channel Account Manager is required. Strong background in Customer/Unified Communications (CCaaS/UCaaS) is required. Demonstrated ability to build and maintain trusted business relationships. Proven track record in managing channel partners and driving indirect sales growth. Excellent communication and negotiation skills, with the ability to influence and engage at all organizational levels, including C-suite. Self-motivated, collaborative, and able to work independently while benefiting from a structured support and mentoring environment.

Why This Role?

This is an exciting opportunity for someone looking to: Take ownership of high-value, mature partner relationships. Develop executive-level stakeholder management skills. Being part of a supportive team environment with mentoring and career development opportunities. Play a key role in shaping partner strategies in a well-established market.

Experience

Education

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts right to alter the duties and responsibilities of this position at any time for any reason.

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