Chargeback Analyst

Chargeback Analyst Contract - 4 months St. Petersburg, FL - Remote 100% Rate: $20/hr w2 no benefits Job Brief: The Chargeback Analyst I - Temp is responsible for processing incoming fraud and/or non-fraud cardholder dispute cases. Primary duties include researching and resolving cardholder claims of fraud and/or error, processing of Chargebacks and funds recovery while complying with card association and regulatory guidelines and timeframes. Chargeback Analyst I is also responsible for mitigating loss, maintaining a high level of productivity and accuracy while providing the highest level of service to cardholders and credit unions. Responsibilities: Review, research and initiate the resolution of dispute inquiries from cardholders, credit unions and internal teams. Analyze cardholder fraud/dispute information and/or documentation received. Apply appropriate case actions within card association, regulatory and departmental guidelines. Actions include case set-up, fraud reporting and cardholder adjustments where applicable. Process Chargebacks and funds recovery within card association rules and timeframes. Analyze and interpret merchant responses for appropriate next steps, including Arbitration and Compliance. Manage dispute case through applicable cycles up to and including final resolution. Maintain accurate case files including documentation and case notations while ensuring timely actions throughout. Generate cardholder letters/correspondence as needed to ensure compliance with regulatory and card association requirements. Pay attention to details in all actions to mitigate financial losses. Interpret changes to dispute resolution rules as mandated by card associations. Keep informed on product enhancements, system changes, and compliance issues. Service inbound/outbound cardholder and credit union calls or inquiries related to dispute cases received. Monitor and trouble shoot daily workflow and make recommendations to management based upon volumes and trends. Regular and reliable attendance is essential. Perform other duties as assigned. Requirements: High School Diploma or GED required. Associates Degree in a related field or equivalent combination of education and/or experience preferred One (1) year customer service experience required. Minimum one (1) year working in payments preferred. General knowledge of card Brand (Visa, Client, Client, Discover etc.) processing preferred. Ability to work both independently and in a team environment. Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audio visual support aids. Excellent reading comprehension and problem-solving skills needed with attention to detail. Excellent organizational, time management and quantitative skills with the ability to handle multiple activities simultaneously and within a fast-paced environment. Ability to exercise discretion and good judgment in making decisions. Proficiency in word processing and spreadsheet computer software applications. Ability to maintain confidentiality of materials handled. Ability to be flexible and work under high pressure in a complex environment.