Client Care Center Representative
MobilityWorks, serves the disabled community with wheelchair accessible minivans, full-size vans with lifts, as well as commercial fleet vehicles. Our mission is to provide wheelchair users with the mobility, independence, and personal freedom they desire. Keep reading to see how you can join the team leading this effort!
MobilityWorks is seeking a Rental Client Care Center Representative. We provide a great work-life balance with regular business hours so you can be home spending time with family or doing what you love most! BE THERE- MobilityWorks believes that every team member is an important part of the MobilityWorks team, and we value the skills, efforts, and contributions made by each member of our team. We believe in our mission and make every effort to live our core values.
What you get to accomplish:
Manage inbound and outbound rental appointments, internet leads, and internally generated customer opportunities.
Answer incoming calls from queue in a professional and courteous manner
Work with the National Rental Manager to arrange for the transport of rental vehicles to and from the stores to ensure that the appropriate vehicle is available to a customer as required.
Schedule the preparation of vehicles (including washing, vacuuming, and checking of equipment) for rental when necessary.
Work with the sales and service departments to schedule as needed.
Communicate with assigned locations about upcoming reservations.
Assist in analyzing the needs of the locations based on wait lists and utilization
What you should possess:
At least 2-3 years of rental experience preferred. Familiarity in an automotive call center is not required, but helpful.
Highly effective communication skills with a compelling phone presence.
Strong customer service mentality.
Proficient with Customer Relationship Management software and integrated phone systems.
What We offer you:
Work/Life Balance – Hours of operation 8-5, Monday - Friday, no late nights, No weekends!
Competitive Compensation Packages
Medical, Dental & Vision Insurance plan(s).
Flexible Spending Account(s)
8 paid holidays, Personal Time Off, Social Responsibility Time.
Employer Paid Benefits such as Tuition Reimbursement Program, Employee Assistance Program, Life and Disability insurance.
Employee Wellness Program
401(k) Retirement Plan options
An incredibly rewarding experience in a team-centered environment.
2-3 years rental experience preferred; strong customer service and phone communication skills; proficiency with CRM software and integrated phone systems.
Key Responsibilities
- managing rental appointments
- answering incoming calls
- coordinating vehicle transport
Skills & Tools
Customer Relationship Management (CRM), phone systems
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — Richfield or United States
- Languages: English
Benefits
- Generous paid time off
- Tuition reimbursement
- Retirement plan
About MobilityWorks
A provider of wheelchair accessible vans and commercial fleet vehicles, serving the disabled community. — Industry: Retail and Wholesale