Client Concierge Coordinator

This is a Fully Remote Job About Our Client: The organization operates within the health insurance sector, addressing challenges in member and provider support by offering comprehensive assistance related to benefits, claims, eligibility, and provider navigation. It focuses on delivering personalized service to improve the healthcare journey of its members and clients. About the Opportunity: The CLIENT CONCIERGE COORDINATOR plays a critical role in enhancing member satisfaction by serving as a single point of contact for support. This position is responsible for guiding members through their healthcare experience, resolving inquiries efficiently, and managing escalations with empathy and ownership. The role contributes to the organization by ensuring seamless, high-quality service that supports member retention and engagement. Responsibilities: Serve as primary contact for inbound member and provider communications via calls, emails, and digital channels Provide personalized service tailored to member needs, including outbound outreach Assist with benefits education, eligibility verification, and plan navigation Manage claims inquiries and explain benefits clearly and politely Support provider searches and appointment coordination Research and resolve complex claims, billing, and coverage issues Investigate and resolve disputes and escalations with thorough research Maintain accurate records and communicate updates to stakeholders Meet or exceed performance metrics for quality, accuracy, and member satisfaction Deliver professional and empathetic communication to support retention Requirements: High school diploma or equivalent; Associate or Bachelor degree preferred Minimum 2 years in customer service or call center environment handling escalations within healthcare, insurance, or TPA Ability to manage multiple communication channels and dynamic workloads Familiarity with call center metrics and quality standards; experience with claims processing and eligibility systems preferred Experience with CRM or customer support platforms preferred Proficient in email and spreadsheet use for escalation management Knowledge of workforce management or scheduling tools preferred Strong computer skills including MS Office applications Clear and professional communication skills Ability to work independently and collaboratively Attention to detail and sound judgment in decision-making Commitment to confidentiality and discretion Problem-solving skills with proactive information gathering Openness to feedback and continuous improvement Availability to work overtime as needed Pay Range and Compensation Package: Pay range is 23 to 26 dollars per hour, adjusted based on experience, education, and other job-related factors as permitted by law. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.