Client & Operations Associate

Client & Operations Associate Modern Mom Alchemy, Remote/Virtual Modern Mom Alchemy empowers moms looking to transform their lives and live it to the full! And now, we're looking for a Client & Operations Associate to join our small but mighty Modern Mom Alchemy team! This is a high-trust, high-responsibility role , as the company is still in its start-up phase.

Responsibilities

• Manage company inboxes, triage action items, and support the CEO with task management
• Be the primary behind-the-scenes person for our 3 online services. Each service has a different level of operation requirement: Time Alchemy can run on its own, FVAI has a few touchpoints, and The Grid is hands-on. Across all 3 services, you’ll own the day-to-day communication, coordination, and workflow management that keep everything running behind the scenes.
• Oversee client communications from first contact through placement
• Oversee certification communications and the family matching process
• Build and maintain operational workflows in ClickUp
• Manage coupon codes (promotional and referral), Deadline Funnel campaigns, and Slack administration
• Track growth metrics within kit; note: you will

not be responsible for social media content creation

• Build, write, and schedule email sequences across all Modern Mom Alchemy services in Kit (ConvertKit); write the monthly all-company newsletter
• Collect and organize testimonials

Tools We Currently Use:

• ClickUp, Wix, Kit (ConvertKit), Google Workspace, Deadline Funnel, Slack, Teachable, Zoom

This role is right for you if you are:

• Detail-oriented and systems-minded
• A proactive communicator with warmth and professionalism
• Reliable and responsible
• Have experience supporting a founder or small team in an operations or assistant capacity (bonus points if it was in a start-up environment)
• Able to commit to responding to messages/emails within 24 hours, Mon-Fri
• *

A ninja in ClickUp

• the majority of your role will be within ClickUp
• Know when to use AI (Claude or ChatGPT) as a tool…and know when your awesome humanness is actually what the situation needs
• Pick up new platforms quickly
• Work well without close oversight
• Thrive in a fast-moving small business environment

Some additional specifics:

• You’ll need to work in ClickUp independently

(tasks, forms, etc.)

• Fully remote, always
• An

average of 10 hours/week, starting at $15/hr

• The hours are flexible

and there are daily (Mon-Fri) commitments! Example: responding to emails within 24 hours.

• First 2-weeks:

Onboarding. Our current Client & Ops Coordinator will guide you through every process. You’ll have the chance to ask her questions and learn from a truly wonderful pro!

• After Onboarding:

Our current Client & Ops Coordinator will be going on maternity leave- this will be your time to spread your wings and fly in this role!

• 90 days into the role: Re-evaluate and future planning.

Modern Mom Alchemy is growing and we want to find a good-fit who will grow with us! This particular role is covering a maternity leave and, as we scale, there is the possibility of long-term commitment (in a similar or different role, depending on our needs and your interests)

• Important note: This is to join an inspiring, exciting small team who are driven to help women, and especially moms, succeed. The team culture is rooted in being proactive, flexible, and quick learners.

We trust you to build your own work-life integration, as all team members have their own schedules and beautiful lives! Interested? Apply by sending ALL the following to [email protected] (Brittany is the Founder and CEO of Modern Mom Alchemy)

• Resume
• Three (3) professional reference email addresses
• Include: If you are an expert/familiar/unfamiliar with ALL the following tools-

ClickUp, Wix, Kit (ConvertKit), Google Workspace, Deadline Funnel, Slack, Teachable, Zoom, Loom

• A loom video, < 2 minutes, explaining A) your experience with ClickUp, B) why you’d be a good fit for this role, C) any types of work/tasks that you don’t enjoy. (Bc the stuff we love is equally as important as the stuff we

don’t love!)