Client Rep

Pay $50K to $70K a year

APS Medical Billing is looking for a Client Representative to join our medical billing team. This position serves as a liaison between the Client and APS and works closely with the Practice Manager. The Client Representative is involved in coordinating ongoing client support and services to ensure there is no disruption of revenue.

Essential Duties and Responsibilities

• Provides direct client support
• Monitors the timeliness of charges, payments, and insurance follow-up to ensure contractual obligation set forth by the client is met
• Conducts month-end financial and operation reviews with clients
• Identifies issues with the client and sets up meetings, follows up on action items, and follows through to a resolution
• Communicates any upcoming changes or new procedures to the client
• Works with various departments to make sure changes are in place
• Monitors and reports client satisfaction with service performance and escalates issues, when needed
• Performs other duties as needed

Qualification Requirements

• Associate’s degree or equivalent combination of formal training and experience
• Proficient in Microsoft Excel and Word
• Organized and detail-oriented
• Excellent verbal and written communication

Benefits Package includes

• Paid Time Off
• Medical plan
• Health Savings Account
• Alight – Personal Health Care Advisor
• Dental, Vision, Life Insurance, 401K
• Paid holidays
• EAP - Employee Assistance Program

We are an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Associate degree or equivalent training and experience; proficiency in Microsoft Excel and Word; strong organization, attention to detail, and verbal and written communication skills.

Key Responsibilities

• supporting clients
• monitoring payments
• resolving issues

Skills & Tools

Microsoft Excel, Microsoft Word

Job Details

• Category: Customer Service
• Seniority: No Prior Experience Required
• Commitment: Full Time
• Workplace: Remote — Toledo, Ohio, United States
• Salary: USD 50,000 – 70,000 / year
• Languages: English

Benefits

• Generous paid time off
• Retirement plan

About APS Medical Billing

A medical billing company providing client support and revenue cycle services. — Industry: Healthcare