Client Success Manager

Client Success Manager

1 big thing: We're looking for a Client Success Manager to join our growing Professional Services team.

Why it matters: Our Services business is growing 40% year over year, and a big part of delivering on that growth is making sure every client engagement runs smoothly and every cohort feels taken care of. This role is key to owning the day-to-day client experience across our standard training and consulting engagements, so our team can scale delivery without sacrificing quality.

The Client Success Manager will manage the client experience across a portfolio of standard Services engagements and help maintain the systems and skills that power our delivery.

Go deeper: In this role, you will make an impact to Axios HQ through the following responsibilities:

• Own the end-to-end client experience across a portfolio of training and consulting engagements

• Manage client-facing touchpoints—scheduling, kickoff calls, session logistics, and troubleshooting—to keep every cohort happy and on track

• Serve as the primary point of contact for training clients, managing expectations and providing regular updates

• Maintain and improve the day-to-day AI skills and tools that support delivery

• Partner internally with sales and delivery teams to ensure seamless project execution

• Manage and improve client feedback loops, including survey collection and reporting

• Track project performance, analyze survey data, and share insights with stakeholders

• Identify inefficiencies in current workflows and collaborate internally on process improvements

The details: Ideal candidates will embody an entrepreneurial spirit and passion for Axios HQ's mission and values - raise the bar, stay curious, be inclusive, always, and champion each other - and have the following skills/experience:

• 4-6 years in project management and client-facing delivery

• Comfort working with AI tools and automation to manage high-volume workloads efficiently

• Strong communication and organizational skills

• Ability to manage multiple concurrent client relationships (25-30) without letting details slip

• Demonstrated interest in process improvement and operational efficiency

• Experience with CRM or project tracking tools (e.g., HubSpot) a plus

• Ability to work independently while partnering with senior team members for guidance

Don't forget:

• Health insurance (options include 100% paid for individuals, 75% for families)

• Base Range: $80,000-$100,00, depending on experience, skills and geographic location.

• Fertility and family planning coverage

• Primary caregiver 12-week paid parental leave

• 401K, plus company match

• Tele-mental health services

• Generous vacation policy, plus company holidays

• Monthly work-from-home stipend

• Company equity

• A commitment to an open, inclusive, and diverse work culture

• Annual learning and development stipend

Equal Opportunity Employer Statement:

Axios HQ is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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