Clinical Navigator, Remote Patient Support (License Required)
The navigator works a caseload inside patient-support programs, giving approved education and coordinating with the treating care team. Good work means timely escalation, clean documentation and steady follow-up. What you will do
- Run scheduled outreach to patients and caregivers at set points in their treatment.
- Give approved education on the prescribed therapy, how it is given, adherence and support resources.
- Spot barriers patients report to starting or staying on treatment, then plan practical steps within program scope.
- Escalate urgent clinical, safety, access or psychosocial concerns under program protocols.
- Report adverse events, product complaints, medication errors and missed or delayed treatment within set timelines.
- Document outreach, education, concerns, outcomes and escalations accurately.
What they look for
- Strong listening, motivational interviewing and relationship-building skills.
- Solid documentation, organization, prioritization and follow-up habits.
- Critical thinking and independent judgment within standardized protocols.
- Comfort working alone in a remote setting with several active cases.
- Telehealth or remote patient support experience is preferred.
Nice to have
- Oncology or infusion background is a plus.
Apply To This Job