Cloud Support Administrator (Remote US)

Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with seven specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting-edge, integrated solutions that deliver business value.

Responsibilities:

• Networking & Security: Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing.
• Azure Expertise: A minimum of 3 years in Azure Cloud support experience.
• AZ-104 highly preferred - If not employees must obtain certification within 90 days or be subject to termination
• Incident Management: Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices. Manage service requests according to change management procedures. Monitor, analyze, and resolve incidents for customer infrastructure in Azure. Install, configure, and administer customer systems in Azure. Communicate technical issues and solutions to clients in clear, understandable terms.
• Documentation & Training: Develop, maintain, and train on documentation for standard operating procedures, best practices, and customer-specific runbooks, including automation processes.
• Client Focus: Delivering exceptional client service delivery throughout the service lifecycle
• Interface with other departments to provide client feedback and ensure success.
• Cloud Environment Management: Configure monitoring and alerting on physical and virtual infrastructure. Manage and maintain physical and virtual components (including Atmosera’s management stack). Perform quality assurance checks on migrated and greenfield environments. Advanced understanding of Azure Virtual Desktop, Azure Site Recovery, and Disaster Recovery Best Practices. Advanced understanding and hands-on experience with managing multiple client environments with Lighthouse.
• Compliance & Security: Ensure adherence to compliance frameworks: (FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1 & SOC 2) and internal security best practices.
• Technical Skills: Manage and administer Windows & Linux Servers. Configure and administer hypervisors (Hyper-V and VMware).
• On-call Support: Participate in an on-call rotation for escalated support to meet SLAs.
• Infrastructure Automation & Orchestration: Implement automation using scripting languages (PowerShell, Bicep) and CI/CD practices for infrastructure provisioning, configuration management, and deployments. Develop and maintain Infrastructure as Code (IaC) templates using Bicep for repeatable and consistent infrastructure deployments.

Qualifications and Experience:

• Bachelor's degree in a technical field or equivalent experience.
• 3+ years of experience in support administration, specifically with Azure Cloud
• Experience with automation using scripting languages (PowerShell, Bicep) and CI/CD practices.
• Network platforms and firewalls (VPNs, policy management, load balancing, policy-based routing).
• Backup & Recovery: Demonstrated ability to configure and administer Azure Site Recovery and troubleshoot complex issues
• ITIL best practices for incident and problem management.
• Excellent written and verbal communication skills with the ability to present technical information to clients.
• Problem-Solving & Learning: Strong analytical mind with a focus on root-cause analysis, knowledge development, and process creation.
• Ability to work independently and as part of a team
• Preferred experience with Hypervisors (Hyper-V, VMware).
• Preferred Certifications:
• Microsoft Azure Admin (AZ-104) - Must obtain within 90 days of employment or subject to termination
• Ability to pass US Public Trust background check.
• If not currently possessed, Must obtain within 90 days of employment or subject to termination

We value our employees and are committed to providing a comprehensive and competitive benefits package designed to support your well-being and financial security. Here's what you can look forward to:

Financial Security & Growth:

Competitive Salary: We offer competitive salaries commensurate with experience and skills. Generous 401(k) Plan: Secure your financial future with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of your salary! This is a fantastic opportunity to build your retirement savings with our support. Performance-Based Compensation: Your hard work and dedication will be recognized and rewarded through our performance-based compensation program, which includes bonus potential in addition to your base salary.

Health & Well-being:

100% Employer-Paid Health, Vision, and Dental Insurance for employees: Say goodbye to expensive premiums! We cover 100% of the cost of your health, vision, and dental insurance premiums, saving you potentially thousands of dollars each year. Focus on your health, not your healthcare costs. Company-Paid Life, AD&D, Short and Long-Term Disability Insurance: We provide company-paid life, accidental death & dismemberment, and short- and long-term disability insurance to protect you and your family.

Time Off & Work-Life Balance:

Generous Paid Time Off (PTO): Enjoy a healthy work-life balance with three weeks of paid time off, allowing you to relax, recharge, and pursue your personal interests. This flexible PTO can be used for vacation, personal time, or sick leave. 11 Paid Holidays: We observe 11 paid holidays throughout the year, giving you additional time to spend with family and friends. Community Service Leave: We believe in giving back to the community and offer paid time off for you to volunteer with organizations that are meaningful to you.

Additional Perks & Recognition:

Employee Recognition and Reward Program: We celebrate and reward outstanding performance and contributions through our employee recognition program. We value your dedication and are committed to showing our appreciation.This is a full-time position in the United States with the ability to work from home, or from one of our many US offices if local. Atmosera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.

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