Cloud Support Engineer

Remote Full-time Now Hiring

This is a remote position.

SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday

With possibility of covering UK and US shift as required
Public Holidays may also be on-call, as required

As a Cloud Support Engineer, you’ll provide hands-on technical support in a healthcare environment, working closely with experienced engineers to build skills across cloud platforms, networking, and enterprise IT support. This is a remote role with rotating shifts to support UK and Australian operations, including scheduled weekends and public holidays. Key Responsibilities

Provide first and second-level IT support via phone, email, and remote tools

Troubleshoot and resolve technical issues, escalating complex cases when required

Monitor and support cloud infrastructure, backups, and system performance

Assist with basic network configurations (VPNs, VLANs, routing)

Support telephony systems and IT equipment deployments

Perform system updates, patching, and basic security monitoring

Maintain clear documentation and contribute to process improvements

Work alongside senior engineers on projects and ongoing learning initiatives

Requirements

1–3 years’ experience in an MSP or IT support environment is strictly required

Relevant IT qualification or hands-on support experience

Basic knowledge of networking (TCP/IP, DNS, DHCP) and Windows environments

Strong communication and customer service skills

Eagerness to learn, problem-solve, and work in a fast-paced environment

Ability to work independently and as part of a team

Flexible availability for rotating shifts, weekends, and public holidays

Core Skills

First and second-level technical support experience

Problem-solving and analytical thinking

Time management and organisational skills

Basic cloud platform exposure (monitoring, backups, infrastructure support)

Familiarity with remote support tools

Documentation and process-following skills

Team collaboration and adaptability in a fast-paced environment

Nice to Have (Not Non-Negotiable)

Knowledge of VLANs, VPNs, routing, and firewalls

Experience with virtualization (VMware, Hyper-V)

Exposure to Linux environments

Relevant IT certifications (CompTIA, Microsoft, Cisco)

Work Environment & ExpectationsWhile this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment. ✅ This role requires: • Discipline and commitment to set working hours (strict shift times, not flexible) • Use of time tracking software during work hours • Active participation in team and client calls with your camera ON • Consistent availability and responsiveness throughout your shift • Treating this as a long-term, full-time job—not a side gig or freelance task ⏱ Payroll is processed bi-monthly. We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.
Benefits
1. Monthly Salary: Php45,0002. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month 3. You will be paid extra for overtime and Philippine public holidays 4. Probation: 6 months and after Probation

10 days annual leave credits

5 days of sick leave

5. HMO offered after 6-month probation6. Eligible for 13th Month Pay after 30 days 7. Annual Salary Review 8. Laptop provided after 30 days 9. Permanent work-from-home role. You will have to use your own internet. 10. SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday

With possibility of covering UK and US shifts as required

Public Holidays may also be on-call, as required

Originally posted on

Apply for This Position

Cloud Support Engineer

This is a remote position.

Requirements

Benefits

You Might Also Like

Service Desk (Afterhours)

Staff People Partner

Manager, Appliance Installation Operations

Certified Senior Pharmacy Technician - Remote US (Any city, LA, US, 99999)

Executive Director, Partnerships

Part-Time Remote Customer Service Associate – careeraxis Virtual Support Center (Work‑From‑Home)

FreeCAD Engineer - Remote

National Account Executive (Food & Snacks)

Senior Calypso Java Developer

Technical Account Manager (Pre-Sales)

Nanny

Sr. Machine Learning Engineer, Applied Science

Physical Therapist

AA Instructional Technologist

Dynamic Remote Customer Service Specialist – Flexible Full‑Time & Part‑Time Opportunities in Health & Wellness Marketing

[Remote] Student Program Coordinator

[Remote] Assistant Director, Legal Transformation & Enablement

[Remote] Summer 2027/Winter 2028 State & Local Tax Internship

[Remote] Oncology Sales Representative - New Jersey/Philadelphia

[Remote] Vice President, Financial Planning & Analysis

SAP Service Management Consultant Public Cloud | Contract W2 / 1099 | Remote