Collaborative Services Analyst

Centra is seeking a detail-oriented and proactive Collaborative Services Analyst to join the Information Technology Collaborative Services team. This role will be responsible for supporting, configuring, optimizing, and driving adoption of Microsoft 365 products, Microsoft Copilot, and other enterprise communication and collaboration tools. The ideal candidate will have a strong understanding of Microsoft 365 applications, Microsoft Teams, Microsoft 365 Admin Center, Exchange Online, SharePoint Online, OneDrive, and Microsoft Copilot. The candidate will possess excellent problem-solving, critical-thinking, communication, and customer service skills, with the ability to effectively partner with stakeholders across the organization. Additional skills in change management, project coordination, system administration, process improvement, and issue resolution are highly desired. This is a remote role, and will work Monday-Friday, 8a-5pm. RESPONSIBILITIES Demonstrate exceptional critical thinking skills and an analytical mindset. Demonstrate exceptional subject matter expert skills of knowing the assigned systems as well if not better than the vendor. Demonstrate exceptional business (operational) expert skills. Could run the business unit by understanding the why, what, how and understands the regulatory requirements. Demonstrate exceptional system configuration knowledge by finding solutions for business problems, master file parameter knowledge, coding interpretations, and integration requirements. Demonstrate exceptional reporting skillset that includes reports, file builds, and extracts. Demonstrate exceptional relationship building skills. Demonstrate exceptional ability to learn and adapt to new software applications as they are introduced to the department, organization, and college. Demonstrate exceptional ability to read, analyze and interpret technical procedures and general business documents, department and college specific periodicals, professional journals, and government regulations. Demonstrate exceptional ability to prepare, design, develop, and test new developments and enhancements. Demonstrate exceptional ability in analyzing a set of presenting conditions and reach independent decisions as a result of proficiency in areas of responsibility and critical thinking skills. Demonstrate exceptional ability in reviewing and defining system testing procedures. Demonstrate exceptional ability to be self-motivated with the ability to prioritize multiple objectives. Demonstrate exceptional ability in planning for and recommend capital expenditures for organizational budgets to include information technology, supported business service lines, and Centra College. Demonstrate exceptional ability in exhibiting a calm responsiveness to emergency and stressful situations. Demonstrate an exceptional ability in communicating both verbally and in written form in a respectful and effective manner. Demonstrate an exceptional ability in sharing information regarding solutions to problems with colleagues, and other staff members as appropriate. Demonstrate an exceptional ability in training new staff as designated by manager. Demonstrate an exceptional ability in completing assignments with promptness and accuracy. Demonstrate an exceptional ability in meeting deadlines for all tasks assigned. Demonstrate an exceptional ability in being an active contributor in all customer service initiatives. Demonstrate a exceptional ability to project manage application initiatives (upgrades / implementations). Demonstrate an exceptional ability to act as a service line team lead when required. Demonstrate an exceptional ability to be proactive in providing hospitality to all Centra’s patient, families, visitors, employees, students, and physicians. Expectation to participate in standard on call rotations. QUALIFICATIONS Required Education: Bachelor’s Degree from a four-year university in the field of information technology, computer science, or related field. In lieu of education -will consider 10+ years of experience. Required Experience: Microsoft 365 applications, Microsoft Teams, Microsoft 365 Admin Center, Exchange Online, SharePoint Online, OneDrive, and Microsoft Copilot. Required skills: Excellent problem-solving, critical-thinking, communication, and customer service skills, with the ability to effectively partner with stakeholders across the organization. Additional skills in change management, project coordination, system administration, process improvement, and issue resolution are highly desired.