Collections Manager

About the role Rippling is a global fintech operating across software, payments, and lending, moving tens of billions of dollars across payroll, cards, and payment products. As our product surface area and geographic footprint expand, the complexity of servicing accounts and recovering unpaid obligations increases materially. The Collections Manager will be a foundational hire on a team that is still being built. This role requires someone who is equally comfortable running day-to-day collections operations and helping shape the processes, playbooks, and culture of a growing team. You will manage a team of Collections Associates, own their performance and development, and serve as the first point of escalation for complex or sensitive accounts. You will work closely with the Head of Servicing & Collections to translate strategy into execution and ensure the team is hitting its targets across Rippling's full product suite. What you will do

• Manage the daily operations of the collections team, including workload distribution, queue management, and SLA adherence across delinquent accounts spanning corporate cards, payroll, EOR, and subscription billing.
• Coach, develop, and performance-manage a team of Collections Associates, providing regular feedback, handling escalations, and building a high-accountability team culture.
• Serve as the escalation point for complex, sensitive, or high-balance accounts, applying sound judgment on treatment strategies, payment arrangements, and dispute resolution.
• Partner with the Head of Servicing & Collections to develop and refine collection policies, treatment strategies, and standard operating procedures as the team scales.
• Monitor and report on team performance metrics, productivity benchmarks, surfacing trends and recommending adjustments.
• Identify process gaps and operational inefficiencies and drive improvements, working cross-functionally with Risk, Finance, Legal, and Product as needed.
• Contribute to hiring, onboarding, and training as the team grows, helping establish the foundational knowledge and practices that new Associates will build on.

What you will need

• 5+ years of experience in collections, servicing, or accounts receivable, with at least 3 years managing or leading a team.
• Experience working across multiple product types — ideally including credit or lending, payment products, and/or SaaS subscription billing.
• A hands-on, ownership-oriented mindset — this is an early role on a growing team and requires someone willing to do the work, not just direct it.
• Strong coaching instincts and a track record of developing individual contributors and holding teams accountable to performance standards.
• Comfort operating in ambiguous environments where processes are still being defined; ability to bring structure without waiting for it to be handed to you.
• Solid analytical skills with the ability to interpret collections performance data and translate it into operational action. SQL or similar experience a plus.
• Familiarity with regulated collections environments and an understanding of relevant compliance requirements (e.g., FDCPA, state-level regulations).

Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected] Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below. #li-remote #li-hybrid