Collections Officer (Remote - LATAM)
About the Role
We’re looking for an experienced Collections Officer with several years of hands-on collections experience managing overdue accounts and working with U.S.-based customers.
You should be persistent and firm without being aggressive, with strong English communication and follow-through.
Please submit your résumé/CV in English, as this role requires strong written and spoken English.
What You'll Do
- Manage a portfolio of delinquent/overdue accounts.
- Make outbound calls and send emails to follow up on outstanding payments.
- Handle customer objections and payment delays professionally.
- Negotiate payment arrangements and follow up consistently on payment commitments.
- Maintain accurate records and next steps.
- Work toward daily and weekly collections targets and KPIs.
Requirements
What We're Looking For
- 2+ years of hands-on experience in a dedicated collections role, including experience handling U.S./international customer accounts. (Collections Officer, Collections Specialist, Collections Agent, or Collections Representative) — actively working overdue accounts, negotiating payment arrangements, and managing a delinquent portfolio.
- Experience handling U.S. customers/accounts is strongly preferred.
- Strong spoken and written English.
- Comfortable with high-volume outbound calls.
- Clear, direct, and concise communicator.
- Firm, persistent, and professional.
- Strong follow-through and accountability.
- Comfortable working with targets and performance metrics.
This Role Is Not a Fit If:
- Your experience is primarily in Accounts Receivable, Billing, Credit Analysis, Credit Control, or Accounting, with collections only as a secondary responsibility.
- Your collections experience has primarily involved clerical, reconciliation, or data-entry duties rather than actively managing overdue accounts and negotiating payments.
Benefits
We offer:
- $1,300–$1,600/month, depending on relevant experience and demonstrated collections expertise.
- LATAM-based candidates only.
- Fully remote
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