Community Manager (Contractor)
Company Overview
As one of the leading providers in the analytics industry, Sisense enables app builders to create more effective, responsive, and powerful applications and interactive, data-driven analytics directly into their products and applications. Sisense’s flexible analytics platform enables customers like Clari to infuse actionable insights into their customer experiences.
Role Summary
As a Community Manager, you will build authority and manage reputation on owned and third-party channels like Reddit. You will serve as the vital link between our users and our internal product and support teams. In this role, you will be the "boots on the ground," translating community needs into technical reality and ensuring our users have the information they need to succeed with our product.
Key Responsibilities
- Develop and execute a full Reddit strategy, including SEO and engagement-driven native posting.
- Manage the branded subreddit: maintain the content calendar, create content, and manage posting.
- Drive activations in target subreddits by identifying opportunities and crafting articles for engagement.
- Monitor community threads 5 days per week, providing daily reactive commenting.
- Feedback Synthesis: Identify, categorize, and prioritize user feedback and feature requests from community threads.
- Product Liaison: Relay summarized user insights to internal Product Teams to inform the development cycle.
- Technical Triage: Identify complex user issues and route them to the correct internal Subject Matter Experts (SMEs) for resolution.
- Active Moderation: Enforce community guidelines to maintain brand safety, reputation, and community health.
- Daily Updates: Execute a consistent rhythm of branded updates and communications.
- Provide comprehensive reporting on engagement, SEO, impressions, and sentiment tracking for product launches.
- Perform LLM citation audits to measure brand visibility in AI-generated responses.
Bonus Points
We are looking for someone who enjoys "talking shop" and isn't afraid to dive into the details. You'll be a great fit if you have:
- Technical Curiosity: Ability to understand product architecture and engage with advanced power users.
- Documentation Skills: Talent for translating complex technical jargon into clear, readable community posts.
- Tracking Tools: Hands-on experience using tools like Jira or GitHub to track bugs and community issues.
- Data Awareness: Comfort using data tools to visualize community trends and support findings.
- Support/DevRel Experience: A background in technical support or developer relations managing high-touch interactions.
Engagement Terms
This is an Independent Contractor position. The contractor is responsible for their own taxes and is not eligible for company benefits. The role requires the contractor to provide their own resources and manage their own work schedule while being accountable for the deliverables outlined in the scope of work. All contract engagements are subject to the terms of a signed Master Service Agreement and Work Order.
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