Compassionate Healthcare Customer Service Representative – Virtual Engagement Specialist for Remote Health Plan Support, Patient Outreach, and Personalized Care Coordination

About brighthush and the Future of Healthcare Engagement

brighthush is redefining the way people experience health and wellness. In a world where technology and empathy must coexist, we empower individuals to take charge of their health through personalized, data‑driven support that feels human at every touchpoint. Our mission is simple yet ambitious: to transform every conversation into a catalyst for better health outcomes, no matter where our members are located.

As a leading provider in the health‑care services sector, brighthush is committed to delivering high‑quality, accessible care to members across the nation. We blend cutting‑edge digital tools with compassionate human interaction, ensuring that every member feels heard, understood, and guided toward the care they deserve.

We’re looking for a dedicated Healthcare Customer Service Representative who can thrive in a remote, fast‑paced environment and help us turn everyday interactions into meaningful health outcomes.

Why Join brighthush?

• Impactful Work: Your voice will be the bridge between patients and the care they need.
• Remote Flexibility: Work from the comfort of your home office while staying connected to a supportive team.
• Growth Opportunities: Access to ongoing training, mentorship, and clear career pathways within brighthush.
• Competitive Compensation: Earn $15.00 per hour plus a comprehensive benefits package.
• Inclusive Culture: We celebrate diversity and foster an environment where every voice is heard.

Key Responsibilities

As a Virtual Engagement Specialist, you will be the frontline advocate for our members. Your day will involve a mix of outbound outreach, educational conversations, and problem‑solving to ensure members receive the care they deserve.

• Outbound Outreach: Make proactive calls to patients, members, and customers to discuss healthcare needs, benefits, and available in‑home or virtual assessments.
• Relationship Building: Establish trust and rapport with each member, tailoring conversations to their unique health goals.
• Value Communication: Clearly articulate the benefits of brighthush’s healthcare programs, addressing hesitations and objections with empathy.
• Goal Setting & Guidance: Assist members in setting realistic health objectives and guide them toward actionable steps.
• Problem Resolution: Identify, research, and resolve potential issues, ensuring a seamless experience for every member.
• Data Accuracy: Maintain accurate records of interactions, outcomes, and follow‑up actions in our CRM system.
• Performance Targets: Meet or exceed daily productivity and quality metrics while upholding a high standard of customer service.
• Continuous Improvement: Provide feedback on process enhancements and share best practices with the team.

Essential Qualifications

• High School Diploma or GED (required; verified during background check).
• Strong computer literacy: data entry, screen navigation, and proficient keyboarding speed.
• Experience with Microsoft Outlook and Word.
• Excellent verbal and written communication skills.
• Demonstrated empathy, compassion, and a genuine desire to help others.
• Ability to adhere to schedules and daily task lists.
• Two monitors (minimum 22 inches each) with HDMI and DisplayPort connections ready before start date.

Preferred Qualifications

• Prior experience in a customer service or call center role, especially within healthcare or insurance.
• Knowledge of health plan benefits, medical terminology, or patient outreach strategies.
• Familiarity with CRM platforms and call‑tracking software.
• Experience in a remote work setting with self‑discipline and time‑management skills.

Core Skills & Competencies

• Communication: Clear, concise, and persuasive speaking and writing.
• Active Listening: Ability to understand member concerns and respond appropriately.
• Problem‑Solving: Analytical mindset to troubleshoot issues and propose solutions.
• Adaptability: Flexibility to adjust to changing priorities and new information.
• Team Collaboration: Willingness to share insights and support colleagues.
• Customer‑Centric Mindset: Focus on delivering value and exceeding member expectations.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Healthcare Customer Service Representative, you will have access to:

• Structured onboarding and continuous training modules covering product knowledge, compliance, and soft skills.
• Mentorship programs pairing you with experienced team leaders.
• Internal career ladder that includes roles such as Senior Engagement Specialist, Team Lead, or Program Manager.
• Cross‑functional projects that allow you to broaden your skill set beyond customer service.
• Annual performance reviews with clear metrics for advancement.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and innovation. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels via Slack, Teams, and email.
• Recognition programs that celebrate individual and team achievements.
• Regular wellness check‑ins and mental health resources.
• Inclusive policies that support work‑life balance, including flexible scheduling and paid time off.

Compensation, Perks, and Benefits

We value your dedication and expertise. Your compensation package includes:

• Hourly Rate: $15.00 per hour.
• Health, Dental, and Vision Insurance: Comprehensive coverage for you and your family.
• 401(k) Plan: Company match to help you build long‑term wealth.
• Paid Time Off (PTO) and Paid Holidays: Time to recharge and spend with loved ones.
• Flexible Spending Accounts (FSAs): Tax‑advantaged options for medical and dependent care expenses.
• Employee Wellness Programs: Access to fitness challenges, mental health resources, and health coaching.
• Professional Development: Reimbursement for certifications, conferences, and courses relevant to your role.

How to Apply

Ready to bring empathy, energy, and genuine care to every call? Join brighthush and make every conversation count. Click the link below to submit your application and start your journey with us.

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Equal Opportunity Statement

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.